Auto Glass Training Manager

Job Description

Job Description

Build your career with a company that has been getting glass done right since 1947.

Join a trusted brand with more than 79 years of experience in the glass industry and a strong reputation for quality, professionalism, and customer service. Portland Glass invests in its people through dedicated training and development, helping employees build the technical skills and knowledge needed to succeed in a modern auto glass industry.

Portland Glass is a proud partner of Neighborly, who connects customers to skilled service professionals who repair, maintain, and enhance homes, vehicles, and businesses. Neighborly is changing the home services industry, and together with our partners, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role, and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your leadership and make an impact.

As an Auto Glass Training Manager on the Portland Glass team, you’ll have the opportunity to shape the skills, knowledge, and success of auto glass professionals across our locations throughout Maine, New Hampshire, Vermont, and Massachusetts.

You’ll lead the strategy, delivery, and evaluation of our auto glass training programs while helping technicians, mentors, and supervisors reach their full potential. From developing new training programs to coaching future technicians and supporting certification, your work will directly contribute to the quality of our service and the success of our teams.

Bring your expertise and develop the next generation.

As an Auto Glass Training Manager, you will:

• Lead the implementation of Portland Glass auto glass training programs.
• Prepare candidates to meet program standards and earn certification within 12 weeks.
• Identify and train mentors who will guide technicians through their training and certification journey.
• Train mentors and supervisors on effective on-the-job instruction and performance evaluation.
• Evaluate trainee progress and adjust training plans to support individual success.
• Partner with leaders, managers, and supervisors to identify training needs and opportunities.
• Coordinate training schedules across Portland Glass locations.
• Develop training policies, programs, and schedules based on business needs, processes, products, procedures, and services.
• Create and maintain training manuals, assessments, reference materials, visual aids, and other learning resources.
• Develop new-hire training plans and deliver required safety and regulatory training.
• Support Dow and other vendor training and certification programs, including tracking and renewing certifications.
• Serve as the primary contact for vendor systems and programs, including ADAS and Autel.
• Coordinate training opportunities and follow up on vendor-related concerns.
• Maintain accurate training records, licenses, and certifications.
• Partner with leaders to review training content and evaluate trainee comprehension.
• Coordinate training opportunities with colleges, vocational schools, manufacturers, and trade associations.
• Stay current with emerging training practices, methods, and techniques.
• Maintain knowledge of hazardous materials regulations and communicate applicable requirements to employees.
• Participate in managers’ meetings as requested and model the standards and behaviors expected across the organization.

Bring your communication skills and inspire others.

The right person for this role knows that great training is about more than teaching technical skills. It’s about building confidence, creating accountability, developing relationships, and helping people succeed.

You’ll use your communication, presentation, coaching, and leadership skills to positively influence technicians and leaders throughout the organization. Your ability to build strong relationships and manage multiple priorities will be essential to creating a consistent and successful training experience.

Bring your skills and achieve success.

Required qualifications:

• At least five years of related experience as an auto glass technician, lead technician, master technician, trainer, or an equivalent combination of education and experience.
• Experience in the home services industry or a similar field.
• Knowledge of field operations concepts, practices, and procedures.
• Understanding of profit-and-loss statements and the factors that drive profitability.
• Proficiency with Microsoft Office applications.
• Clear and effective written and verbal communication skills.
• Strong interpersonal skills and the ability to build relationships and positively influence behavior.
• Confident public-speaking and presentation skills.
• Strong attention to detail and consistent follow-through.
• Effective time-management and organizational skills.
• Ability to manage multiple priorities, work independently, and make sound decisions.
• Ability to train, coach, and develop others.
• Outgoing demeanor and a positive, professional attitude.
• Ability to travel weekly, up to 75% of the time.
• Ability to lift at least 25 pounds.

Bring your experience. Build your future.

Competitive Salary: $85,000 - $105,000 annually – Based on Experience

This is an opportunity to take your auto glass expertise and turn it into a larger impact—helping technicians develop their skills, supporting leaders, strengthening training programs, and contributing to the continued success of Portland Glass.

Bring your flexibility and be ready to make a difference.

Travel & Physical Requirements:

• This position requires travel up to 75% of the time to Portland Glass retail locations throughout Maine, New Hampshire, Vermont, and Massachusetts.
• Must be willing to work at each assigned location.
• Regularly sit, stand, and move freely while operating office equipment and handling light materials in office and shop environments.
• May use a computer for extended periods, requiring hand-eye coordination and finger dexterity.
• Must communicate effectively in person, by telephone, and in writing.
• Periodically walk, climb, bend, stand, push, pull, lift, and stoop.
• Must be able to lift at least 25 pounds.
• If requested by an applicant or employee, Portland Glass will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. Portland Glass may revise this job description as business needs change.

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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