Journeyman Computer User Support Specialist (Service Desk)

Job Description

Job Description

POSITION: Journeyman Computer User Support Specialist (Service Desk)

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Information Technology

JOB TYPE: Full-Time

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: TS/SCI

TRAVEL REQUIREMENTS: Up to 10%

We are currently seeking a Journeyman Computer User Support Specialist (Service Desk)to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Responsibilities:

· Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

· Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists.

· Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Requirements

Minimum Qualifications:

· AA Degree in related discipline and 3-5 years related experience; Or, High School and five (5-7) years of related experience with relevant certification.

· Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

· Must be a U.S. Citizen

· Must have and be capable of maintaining a U.S. Department of Defense (DoD) Security Clearance at the appropriate level.

Preferred Qualifications:

· Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.

· Experience with DoD cryptographic equipment and related material handling and use.

· Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.

· Experience with Department of Defense messaging and messaging systems.

· Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.

To Apply for this Position:

You must have the Minimum Qualifications in your resume to be selected as a candidate.

The salary range provided is a good faith estimate representative of all experience levels.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

Salary DescriptionUp to $105K USD