Delivery Assistant

Job Description

Job Description

Preferred Qualifications:

• Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
• Prior delivery assistant experience in a similar industry.
• 1+ years of experience operating material handling equipment.

Job Summary: 

Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained. This role does not require or allow the operation of a company or rental vehicle.

Major Tasks, Responsibilities, and Key Accountabilities:

• Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries before loading to ensure customer orders are accurate, complete, and free of damage.
• Assists with loading and unloading merchandise into and out of delivery vehicles using powered and non-powered material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
• Relays escalated customer concerns to distribution center leadership to ensure timely resolution and maintain customer satisfaction.
• Performs general warehouse duties as needed.

Nature and Scope:

• HD Diploma or GED strongly preferred. 0-2 years of experience in areas of responsibility.
• Selects and applies appropriate procedures based on established rules, standard practices, and provided instructions. 
• Seeks guidance from a supervisor on non-routine issues, exceptions, or complex problem areas.
• Under close supervision, exercises limited latitude/independent judgment. 
• Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment:

• Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
• Typically requires overnight travel less than 10% of the time.

Education and Experience:

• HS Diploma or GED strongly preferred. 0-2 years of experience in areas of responsibility.

Our Goals for Diversity, Equity, and Inclusion:

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity:

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.