Customer Relations Manager

Compensation Details:

$20 - $22 per hour

Overview

As a Customer Relations Manager, you serve as the operational hub of our business. Backed by a respected national brand and operating as a locally, veteran-owned franchise, we offer the stability of an established company combined with a close-knit, supportive team culture.

This role exists to ensure our operational calendar runs smoothly, our craftsmen have the logistical support they need, and our residential and commercial clients receive prompt, professional service. If you are an organized communicator who excels at solving daily puzzles and building strong client relationships, this position offers a stable environment with clear opportunities for growth. Construction experience is not required—we will teach you our systems and business model.

What Success Looks Like

Day-to-day: You are the main point of contact for incoming inquiries. You handle inbound job leads, educate callers on our services, schedule appointments, and coordinate material orders for multiple craftsmen in the field. You maintain accurate job workflows using scheduling software, support basic weekly accounting tasks, and keep communication clear between customers and our field team.

Over time: You build lasting relationships with commercial account managers and residential clients, becoming their go-to resource for property repair and maintenance needs. You help streamline our scheduling logistics, drive repeat business through proactive follow-ups, and directly contribute to the branch's growth and profitability.

Key Responsibilities

• Answer inbound inquiries, educate prospective clients on service options, and turn leads into scheduled jobs.

• Manage daily scheduling and dispatch for multiple craftsmen to maximize efficiency and minimize downtime.

• Use ServiceTitan software to track project statuses, update customer accounts, and maintain accurate records.

• Build and manage ongoing relationships with commercial clients to secure repeat business.

• Coordinate material orders and provide logistical support to keep field projects moving on schedule.

• Assist with weekly administrative and basic accounting workflows.

• Follow up with past clients to verify satisfaction, address feedback, and encourage future bookings.

Must-Have Qualifications

• 7+ years of experience in administrative support, operations, or scheduling roles.

• 5+ years of experience in sales, account management, or customer-facing roles.

• Demonstrated ability to learn and work comfortably within job management software and digital tools.

• Strong written and verbal communication skills with a clear, professional phone manner.

• Proven track record of managing multiple tasks and shifting priorities accurately in a fast-paced setting.

Nice-to-Have Qualifications

• Direct experience using ServiceTitan software.

• Prior experience managing commercial or B2B client accounts.

• Familiarity with QuickBooks or standard office accounting software.

• Bilingual proficiency in English and Spanish.

Compensation and Benefits

Pay Rate: $20.00 – $22.00 per hour, plus performance-based sales bonuses.

• Paid Time Off (PTO)

• Retirement plan with 3% company matching

• Health Insurance with company contribution

• Regular pay reviews and defined paths for professional growth

• Flexible scheduling options

• Cell phone reimbursement