Director of Operations

Senior Luxury Client AdvisorCustomer facing luxury sales professional responsible for creating an exceptional client experience, developing and expanding a personal clientele, generating new business, achieving individual sales goals, and building long term client relationships through personalized service and proactive follow up.The role requires strong communication, professionalism, discretion, product knowledge, relationship building, networking, and the ability to represent a luxury brand at a high professional standard.Deliver a personalized luxury customer experience through professional service attention to detail and consistent follow upDevelop expand and maintain a personal clientele through networking referrals community involvement and proactive outreachBuild long term relationships with existing customers while identifying and developing new business opportunitiesAchieve individual sales and gross margin goals while contributing to overall store performanceEngage customers throughout the sales process and convert opportunities into salesDevelop knowledge of diamonds gemstones fine jewelry watches luxury brands repairs custom work and pricingMaintain current knowledge of products brands services and industry developmentsFollow established luxury sales service security and operational proceduresRepresent the company professionally within the community and during customer facing activitiesMaintain accurate customer sales transaction and inventory informationAssist with merchandising inventory showroom presentation and operational activitiesParticipate in training meetings credentialing and professional developmentWork collaboratively with sales professionals management merchandising and other internal teamsSeveral years of customer facing sales experience preferably in luxury retail jewelry watches fine jewelry high end fashion automotive real estate or another relationship driven premium sales environmentDemonstrated ability to build and maintain a personal book of businessStrong prospecting networking referral generation and clienteling experienceProven experience meeting or exceeding individual sales goalsStrong communication follow up and relationship management skillsProfessional polished and discreet customer facing presenceAbility to learn detailed product information and communicate product value confidentlyAbility to work with high value products and maintain strong attention to detailWillingness to learn diamonds gemstones watches jewelry repairs custom work brands and pricingStrong teamwork and collaboration skillsComfort with CRM and sales tracking systemsMedical benefitsStrong overall benefits packageTraining and professional developmentOngoing product and industry educationTeam oriented luxury retail environment