Information Technology Specialist- Networking

Job Description

Job Description

BASIC FUNCTION

The Information Technology Specialist has the responsibility of installing, testing, maintaining, and supporting all company provided computer hardware, software, peripherals, and systems, including patch management, asset inventory, security and monitoring, and the support of the phone system. Also, the position is responsible for answering IT tickets and calls from internal employees. The emphasis on networking will require the ideal candidate to demonstrate a proven ability to handle network hardware such as Cisco routers, Ethernet switches, firewalls, Cisco wireless devices, DNS/DHCP as well as experience with configuring and maintaining telephone infrastructure.

MAJOR ACTIVITIES

1) Providing support for all IT systems including day-to-day operations and problem resolution. Providing PC hardware and software technical support to all WEOKIE users at all sites, support for LAN/WAN connectivity and other communications issues, and executing activities on approved projects.

2) Responsible for effective provisioning, new installation/configuration and supporting existing network and network related devices, operation and maintenance of systems hardware and software related infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational requirements.

3) Manage cloud-based telephone system, including the Call Center infrastructure

4) Evaluating network performance, and capacity to ensure business needs are met.

5) Assist in the support of core banking platform.

6) Performing network and systems administration (physical and virtual).

7) Performing system patch management and administration for asset monitoring, security, and inventory related tools and processes. Serving as project leader or coordinator for IT related projects as assigned.

8) Facilitating all network, PC, and peripherals product procurement/repair and managing the relationships with the vendors. Interface with vendors for trouble shooting issues and maintenance of all IT infrastructures.

9) Work closely with IT team to provide end-user support and issue resolution 10) Coordinate with IT team to meet team and organizational objectives

11) Contribute to and maintain network security and standards 12) Analyze, recommend, and evaluate new hardware, software, and communications products to enhance functionality in support of the business 13) Analyze, recommend, and evaluate new hardware, software, and communications products to enhance functionality in support of the business 14) Must be available to be on call rotation on weekends and evenings to respond to issues on system infrastructure.

15) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.

16) Other duties assigned as needed.

CRITICAL RESULTS

1) Ensuring that all defined systems and devices, under your area of responsibility, are fully operational and available to the employees with very little scheduled downtime.

2) Confidentiality and security are maintained regarding information systems assets.

3) Managing operating plans, priorities, projects, and other goals to ensure they are executed in a timely, efficient, and productive manner.

4) Maintaining agreements according to preset timelines for report requests, task assignments and project work; including keeping current with employee requests.

5) That all security and non-security upgrades/updates/patches to defined systems are thoroughly tested and implemented in a timely manner.

6) All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.

7) Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.

QUALIFICATIONS

A. Specialized or Technical Knowledge and Skills: This position must be thoroughly knowledgeable at configuring/installing personal computer systems and peripherals and managing system vulnerability remediation. Being well-versed in the area of data backup and archival is also a must. The emphasis on networking will require the ideal candidate to demonstrate a proven ability to handle network hardware such as Cisco routers, Ethernet switches, firewalls, Cisco wireless devices, DNS/DHCP as well as experience with configuring and maintaining telephone infrastructure. In order to do so the following are required:

1) Bachelor’s Degree in Computer Science, Information Systems, or related field or proven equivalent work experience.

2) Experience with and strong understanding of LAN, WAN, VPN and Wireless networks.

3) Knowledge in deploying, operating, and maintaining cloud-based VoIP.

4) Experience with the Cisco Command Language.

5) Experience working in a team-oriented, collaborative environment.

6) Industry certification to support knowledge/experience (Cisco CCNA).

7) A+, Network+, and Security+ certifications are a plus. Patch management experience.

8) Hardware and OS experience: Microsoft, Cisco switches and routers, network printers, MS Exchange/MS Outlook, and Microsoft Server.

9) Strong time management skills in technical environments and project management.

10) Valid driver’s license and ability to operate a motor vehicle.

B. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

1) Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WEOKIE’s core values.

a) Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.

b) Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

c) Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad

2) Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

a) Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

b) Decision Making/Judgement: Recognized problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

c) Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

d) Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

e) Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

C. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception and ability to adjust focus.

D. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.