Customer Service Agent

Job Description

Job Description

Client Support Agent

Safebound Moving & Storage

Join a Team That Makes Moving Stress-Free

At Safebound Moving & Storage, we know that a successful move starts with exceptional customer service. Our Client Support team plays a vital role in creating a seamless experience for every customer, and we're looking for a proactive, detail-oriented professional who enjoys solving problems and delivering outstanding service.

If you thrive in a fast-paced environment, communicate with confidence, and enjoy working as part of a collaborative team, we'd love to hear from you.

What You'll Do

• Serve as the primary point of contact for clients, providing exceptional support throughout the moving process
• Handle inbound calls, emails, and client inquiries with professionalism and efficiency
• Verify move details, timelines, and logistics with customers and association partners
• Coordinate with vendors, carriers, and internal departments to ensure every move runs smoothly
• Resolve issues quickly while providing a positive customer experience
• Support daily operations by managing multiple priorities with accuracy and attention to detail

What We're Looking For

• Previous experience in customer service, logistics, moving, or a related field
• Experience working with Granot or a comparable CRM system (required)
• Strong computer skills, including Excel and/or Google Sheets
• Excellent communication, organizational, and multitasking abilities
• High attention to detail with strong problem-solving skills
• A positive attitude and the ability to remain calm in a fast-paced environment
• Dependable, team-oriented, and committed to delivering exceptional client service

Why Join Safebound?

• Career growth opportunities within a rapidly growing company
• Supportive, collaborative team environment
• Hands-on training and ongoing professional development
• Opportunity to make a meaningful impact on the customer experience
• Work with a company that values integrity, accountability, and outstanding service

Apply Today

If you're passionate about helping customers and enjoy working in a dynamic, fast-moving environment, we'd love to hear from you.

Submit your resume and professional references to be considered. Applications are reviewed on a rolling basis.

Safebound Moving & Storage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member can succeed.