Reservations and Communications Agent

Job Title The Agent is part of the Reservations Team who is responsible for ensuring the accurate execution of room reservations for our guests. Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available. Ability to properly code all reservations as to the rate type, source, travel agent, and special requests. Reason what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed. Utilize the guest recognition program to ensure maximum accuracy and recognition. Utilize the computer system in retrieving, updating and inputting room reservations. Perform other tasks or projects as assigned by hotel management and staff. Preferred Qualifications: Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays. High attention to detail and customer service skills. Candidates must have excellent personal presentation and interpersonal skills. Clear and welcoming speaking voice. Fluent English required. Successful candidate must possess legal work authorization in the United States Benefits! Discounted housing available Employee Travel Program! Medical, dental and vision insurance for you and your family 5 Weeks PTO Retail, spa and F&B discounts Free Employee Cafeteria meals Free uniform dry cleaning Discounted/transferable ski passes Free ski storage Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Four Seasons Hotels Limited