Customer Care Representative, Ambius

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Ambius is seeking a service-driven professional for our Customer Service Center (CSC) Specialist & Sales Backup position. Acting as the premier face and voice of our biophilic brand, this role places its primary focus on delivering a world-class, "white-glove" customer experience. You will manage incoming customer requests, service updates, and account modifications via Zendesk, ensuring all client inquiries are resolved efficiently under our strict sub-6-day timeline. Operating with an "Audit Mindset," you will safeguard data integrity by cross-referencing and validating critical account fields—such as phone numbers, physical addresses, and company names—in Aspire every time an account record is accessed. While inbound call volumes are generally steady and manageable, you will also act as a vital sales backup engine during lower-volume periods—supporting the growth team by executing inbound and outbound prospecting and qualification strategies to help drive pipeline development when time permits. The ideal candidate possesses exceptional professional composure, a consultative communication style, and thrives in a process-driven environment where operational excellence and data precision come first. Base Pay Range $0.00 - $0.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply. #J-18808-Ljbffr Ambius