Manager, Continuous Improvement

JOB SUMMARY The Continuous Improvement Manager collects, compiles and analyzes performance data to advance system effectiveness, improve efficiencies and improve business processes. ESSENTIAL FUNCTIONS Monitors, analyzes and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes. Uses all databases, management information systems and related reporting systems and tools to extract, compile, analyze and interpret performance data. Collaborates with the Board Performance Department to advance processes and realize performance improvement plans, corrective action plans and system or technical enhancements. Designs and develops tools for tracking performance, monitoring outcomes and supporting business objectives. Consults, interprets and ensures policies and procedures comply with business requirements, procedures and/or improvement plans. Manages systems, databases and data integrity requests, to include, review and processing changes/deletions and information requests of customer records. Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES Knowledge of workforce development, economic development, business intelligence and trends, and project management. Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. Knowledge of work experience in a performance-based environment, public or private sector, the ability to analyze and interpret information and data and provide relevant feedback for action. Knowledge of word processing, spreadsheet, technology and computer skills. Exceptional customer service and interpersonal skills. Excellent problem‑solving and critical‑thinking skills, organizational skill, and detail‑oriented. Excellent verbal and written communication skills. Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action. Ability to work with complex and extensive databases and identify deficiencies. EDUCATION AND EXPERIENCE Bachelor’s Degree from an accredited university or college in a relevant field of study required. Five (5) years of relevant experience, to include three (3) years of supervisory experience preferred. Additional relevant experience may be considered in lieu of required education. Valid driver’s license and proof of insurance with good driving record. PHYSICAL DEMANDS Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPANY OVERVIEW C2 Global Professional Services (C2GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. Benefits include: Health Insurance (with low cost options for employee-only plans) Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match of up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance Equal Opportunity Employer: minority/female/disability/veteran #J-18808-Ljbffr