Front Desk Medical Receptionist

Job Description

Job Description

Libertas Integrative Health is a holistic, patient-centered clinic in Culpeper, VA, dedicated to treating the whole person, not just the symptoms. Our integrative approach blends traditional and functional medicine to deliver proactive, high-quality care in a safe and welcoming environment. Supported by a team of attentive professionals, the clinic offers a comprehensive range of holistic treatments and wellness programs designed to address root causes and promote long-term well-being.We are seeking a Front Desk Medical Receptionist who will serve as the first point of contact for patients, visitors, and staff. This role ensures a warm, professional, and efficient front desk experience while supporting essential administrative and clinical operations.Why Work For Us:Innovative & Integrative Care: We are not a standard clinic - our team embraces both innovative and integrative practices, continuously learning and developing new approaches to improve patient outcomes.Family-Oriented Culture: We foster a warm, connected environment where staff and patients feel supported, valued, and part of a true community.People-First Mission: As a Christian-based organization, we prioritize what is best for both our patients and our team, welcoming feedback and encouraging personal and professional growth.Key Role Responsibilities:Greet and check in patients in a friendly, professional mannerAnswer incoming phone calls, route messages, and schedule appointmentsVerify patient demographics, insurance information, and obtain required documentationCollect co-pays, process payments, manage receipts, and maintain daily cash flowUpdate and organize patient charts and electronic medical records (EMR)Communicate effectively with providers, nurses, and medical staff to support patient flowRelay messages, results, and follow-up instructions as directedIdentify urgent calls and scheduling needs, directing them to appropriate staff via Slack/SpruceMaintain and utilize an active cancellation/on-call list to fill open appointment slotsSupport general front desk and administrative duties as neededWork Schedule: We offer both full-time and part-time opportunities. Available shifts are 7:30 a.m.-4:30 p.m. (Monday-Friday) and 8:00 a.m.-5:30 p.m. (four days per week, flexible scheduling). Occasional Saturdays may be required.Pay Scale: $20 - $25 per hour, depending on experienceBenefits:Health Insurance: 50% employer-paid coverage for employees and dependents401(k) Plan: 6% company matchPaid Holidays: 6 per yearPaid Time Off: 10 days to start, with additional days awarded based on length of servicePaid Company Training and Development OpportunitiesEmployee Engagement Events: Annual holiday party, summer outings, and various in-house eventRequired Qualifications:High school diploma or equivalentAt least a year of experience in the office setting or similar rolePrevious healthcare or administrative experience is preferredKnowledge of medical terminology and EMR systems is a plusStrong customer service, communication, and interpersonal skillsAbility to multitask, prioritize, and stay calm in a fast-paced environmentProficiency with MS Office SuiteProfessional demeanor and strong attention to detailCompassionate, patient-centered approach