Residence Manager

Purpose:

The Mishkon IDD Programs at The Jewish Board provide supports and services in a healthy and safe environment for individuals with intellectual/developmental disabilities living in residential programs and in community settings. Our core values are to provide a healthy and safe environment that promotes person centered planning, community integration, and close collaboration with families and the community. This is all accomplished through an Orthodox Jewish lens, and with an understanding that staff, at all levels of the division, is the determining factor in achieving positive outcomes for our clients.

POSITION OVERVIEW:

The Residence Manager is responsible for the effective operation of their assigned Individualized Residential Alternatives (IRA) home(s) or Intermediate Care Facility (ICF) unit(s) serving adults with intellectual and developmental disabilities. Reporting to the Director of Residential Services, the Residence Manager oversees the day-to- day operations and direct care provided to individuals for their assigned homes/units in line with the applicable DOH, OPWDD, CARF and Jewish Board regulations and standards of care. They directly supervise Direct Service Professionals (DSPs), create and maintain schedules, ensure consistent and appropriate program coverage, and provide on-call and crisis support. Residence Managers are a critical member of the interdisciplinary team, working collaboratively with staff, colleagues, individuals, families and external providers to provide consistent and good quality care to individuals that supports their health, safety and individualized life goals and preferences.

KEY ESSENTIAL FUNCTIONS:

• Direct supervision of home/unit DSPs that includes consistent, scheduled and documented formal individual supervision. Conduct regular performance evaluations and provide timely supervisory feedback.
• Conduct weekly home/unit DSP meetings and ensure that staff on all shifts have access to meeting minutes and that meeting days and times are rotated to allow staff on all shifts to participate.
• Participate in recruiting, hiring, performance management and termination per regulations and agency guidelines.
• Provide ongoing training to direct support professionals and ensure that DSPs have completed required trainings in a timely manner.
• Coach, mentor and train staff toward excellence in service delivery and professional growth utilizing supervision meetings, team meetings, modeling, and time spent with staff on units.
• Maintain weekly schedule and ensure appropriate program coverage, vacation approvals and staff time and attendance including scheduling overtime and per diem staff.
• Conduct at least one early morning and one late evening site observation weekly, in addition to routine, daily observations. Conduct at least one overnight and one weekend site observation monthly.
• Conduct a daily review of MyAvatar (HER system) to ensure timely completion of all required documentation and monitor compliance.
• May be necessary to participate up to two days per week as part of the staff ratio for coverage and support.
• Escalade risks and challenges up to program leadership in a timely manner.

Person-Centered Care, Health & Daily Operations

• Ensure the health and safety of both the individuals we support and our staff by implementing and enforcing all internal policies and procedures.
• Collaborate with QIDAs (ICF)BIS (IRAs) and the Recreational Coordinator to develop and publish a community inclusion and integration calendar. Oversee daily activities, excursions, and trips, ensuring compliance with Sabbath programming and religious customs.
• Assist with and, if necessary, drive individuals to medical appointments and community engagements.
• Use the medical tracker to manage and monitor healthcare appointments. Review, schedule, and update appointment details and notes. Complete appointment information in the HER systems.
• Ensure proper use, maintenance, and availability of individual adaptive equipment dan physical site safety.
• Collaborate with interdisciplinary teams (e.g., behavior specialists, nurses, day program staff) to support individuals’ well-being and assist with managing behavioral health challenges.
• Promote individual’s choice and preferences building on their abilities and skills and is supportive of person-centered philosophy.
• Monitor staff logs and shift summaries to ensure quality, consistency, and compliance.
• Enter and review treatment plans, individual notes, daily logs in the computer and Electronic Health Record HER systems.

Compliance, Audits & Incident Management

• Ensure compliance with OPWDD, OSHA, CARF, DOH, Medicaid, and other regulatory requirements.
• Coordinate and observe monthly fire drills.
• Perform and assist with internal audits, including site observations, physical inspections, and daily checks.
• Report and submit work orders for necessary repairs.
• Participate in scheduled and unscheduled state audits to ensure the residences meet the requirements of DOH, OPWDD and CARF audits and surveys.
• Oversee timely incident reporting and internal documentation, implement recommendations from the collection, and ensure accurate entry into the Alltrac system.
• Follow compliance guidelines and support the POCA (Plan of Corrective Action) process.
• Collaborate with the ICF department team to implement recommendations.

Administrative & Operational Oversight

• Develop and publish bi-weekly staff schedules and submit a copy to the Program Coordinator and the Director of Residential Services.
• Oversee billing, recruitment paperwork, e-PAF, RTHs, petty cash, and maintain personal allowance accounts.
• Maintain regular communication with families and guardians.
• Attend monthly managerial and IDT meetings.

On-Call & Emergency Response

• Provide on-call coverage during after hours, weekends, and holidays, unless exempted with written approval for granted accommodation or ongoing religious reasons.
• Respond to emergency calls within 20 minutes and provide guidance or coverage as needed.
• Cover staff shortages or absences to maintain minimum required staffing ratios.
• Cover for other managers/residences as required.

Other Duties

• Must work at least one weekend day per month.
• Performed additional responsibilities as assigned to support the program’s mission, operations and ensure high-quality care.

CORE COMPETENCIES for the position include:

• Ability to supervise and train staff.

• Effective and leadership and team building skills.

• Ability to apply regulatory standards.
• Be technology savvy
• Organized and meticulous
• Strong collaborator

EDUCATIONAL/TRAINING REQUIRED:

• High School Diploma or GED required. Associate’s degree in human services or a related field preferred.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• Minimum of 3 years working with individuals with intellectual and developmental disabilities (IDD).
• At least 2 years of supervisory experience in a residential or human services setting.
• Familiarity with OPWDD and DOH regulations and policies strongly preferred.
• A valid NYS Driver’s License preferred.
• SCIP-R, CPR or AMAP trained and certified preferred.

COMPUTER SKILLS REQUIRED:

• Microsoft Office (Word, PowerPoint, Excel, Outlook); comfortable and proficient using audio video platforms (i.e., Zoom, Teams), Electronic Health Record (HER) applications.

WORK ENVIRONMENT/PHYSICAL EFFORT:

• The position entails lifting clients using a mechanical device, positioning of clients, pushing clients in wheelchairs, and transferring clients physically where prescribed.

If you join us, you’ll have these great benefits:

• Generous vacation time, in addition to paid agency holidays
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.