Service Drive Manager

Moss Bros. Auto Group Position OpenWith 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!BenefitsMedical, Dental, and Vision InsuranceLife Insurance401(k) PlanFree Strayer University College Courses to Earn a 4-Year DegreePaid VacationPaid TrainingPaid Sick LeaveEmployee Vehicle Purchase ProgramResponsibilitiesLead and coach service advisors to meet daily performance targetsMonitor advisor KPIs: ELR, HPR, RO count, upsell conversion, and video MPI send ratesEnsure consistent customer communication from check-in to vehicle deliveryResolve customer concerns promptly to maintain high CSI scoresCollaborate with parts and technician teams to streamline workflowConduct daily service drive huddles and weekly advisor one-on-onesAudit repair orders for accuracy, compliance, and profitabilityManage advisor schedules, coverage, and staggered lunch breaksReinforce dealership culture and legacy through advisor interactionsTrack advisor performance and implement personalized growth plansCoordinate with management to support incentive programs and coaching strategiesSupport comeback prevention by identifying communication breakdowns on the driveMaintain compliance with labor regulations and internal service protocolsQualifications3+ years of experience managing service advisors in a dealership settingStrong understanding of service drive metrics and front-end operationsProficiency with Reynolds, CDK, Xtime, or equivalent service scheduling platformsProven ability to coach, motivate, and hold advisors accountableExcellent communication, customer service, and conflict-resolution skillsHigh school diploma or higher educationValid driver’s license with a clean driving recordPassion for developing teams and elevating customer experiencesComfort working in high-volume environments with fast-paced service demandsStrong organizational skills with the ability to manage multiple prioritiesFamiliarity with dealership branding and legacy reinforcement through customer-facing rolesWhat We Offer: Competitive compensation (base + bonus), training programs, clear growth paths, and a tight-knit team that thrives on success and transparency.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.