Student Services Specialist

Posting Details

Posting Summary


Working Title
Student Services Specialist


Role Title
Admin and Office Spec III


Role Code
29131-SW


FLSA
Nonexempt


Pay Band
03


Position Number
283W0105


Agency
J. Sargeant Reynolds Community College


Division
J. Sargeant Reynolds Community College (Div)


Work Location
Henrico - 087


Hiring Range
Salary commensurate with experience. Hiring range is $18.00-$20.00/hourly.


Emergency/Essential Personnel
No


EEO Category
6-Administrative Support


Full Time or Part Time
Part Time


Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule


Part-time hourly positions are not eligible for state benefits. Wage employees are restricted to working approximately 29 hours per week or less, not to exceed 1,500 hours annually. Schedule set by supervisor.

Sensitive Position
No


Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Student Services Specialist serves as a primary point of contact for students, faculty, staff, and the public while providing administrative and technical support to the Office of the Registrar. This position performs a variety of customer service, records management, and data-related functions requiring the use of multiple technology platforms and systems. The successful candidate will demonstrate strong technical proficiency, excellent customer service skills, and the ability to learn and navigate complex student information systems and college technologies.

The Student Services Specialist supports the daily operations of the Registrar's Office by assisting with student records processes, electronic forms, document management, website updates, data tracking, and communication management. The position requires a high degree of accuracy, attention to detail, professionalism, and the ability to work independently in a fast-paced environment.

Special Assignments


May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Demonstrated ability to provide exceptional customer service in a high-volume office environment.
• Advanced proficiency with Microsoft Office applications, particularly Excel, Outlook, Teams and Google Workspace applications, including Google Drive, Docs, Sheets, and Forms.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Demonstrated ability to research, interpret, and communicate college policies, procedures, and academic regulations.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Demonstrated ability to work independently with minimal supervision and collaboratively as part of a team.

Additional Considerations

• Experience working in higher education, student services, records management, or a related administrative environment.
• Experience using PeopleSoft, Student Information Systems (SIS), or other enterprise database systems.
• Experience maintaining spreadsheets, reports, dashboards, or data tracking systems.
• Experience supporting electronic forms, workflow systems, or website content management.
• Associate degree or equivalent combination of education, training, and experience.

Operation of a State Vehicle
No


Supervises Employees
No


Required Travel


Travel between campuses as needed.

Posting Detail Information


Posting Number
WGE_3276P


Recruitment Type
General Public - G


Number of Vacancies
1


Position End Date (if temporary)

Job Open Date
07/10/2026


Job Close Date
07/24/2026


Open Until Filled

Agency Website




Contact Name

Email
View email address on click.appcast.io


Phone Number

Special Instructions to Applicants


In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io

Additional Information

Background Check Statement Disclaimer


The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement


The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement


The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement


VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting