District Manager, Janitorial Services

Overview GDI Services provides best-in-class integrated, high-level facility maintenance services to the United States and Canada. With over 30,000 team members and nearly a century of experience, we deliver environmentally friendly processes and exceptional client satisfaction. This Service Manager supervises field staff, including Account Managers and Supervisors. The role plans, organizes, and directs a mixed portfolio of accounts to ensure services exceed client expectations, maintaining existing relationships while driving growth in the market. Responsibilities Maintain existing client relationships through networking and high-level facility management. Maintain open communication with clients to allow them to freely share opinions of our services and contract management. Ensure union agreements, employee handbooks, and other agreements pertain to the facilities we service. Review and oversee budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service. Work side by side with Business Development teams and Account Managers to facilitate successful operations of all facilities. Develop and implement long-term solutions to address customer needs. Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills, etc.). Ensure all customer and quality standards are met by touring buildings with supervisors and staff, reviewing overall cleanliness, and reviewing contracted scope of work. Act as spokesperson representing the company’s interests and perform any additional duties designated by management or as necessary by current business conditions. Qualifications 5+ years of commercial janitorial multi‑unit management experience. Effective communication skills – both written and verbal. Strong interpersonal skills. Networking skills – ability to create warm and friendly relationships with clients and peers. Customer focus – staying in tune with customer expectations about quality and service. Quality improvement – emphasizing high quality and taking action to improve. Efficiency – using time and resources efficiently. Problem solving – assessing the problem and finding solutions. Accountability – personally exemplifying responsible and honest behavior. Strong experience using Excel and the Microsoft Office Suite. GDI, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr GDI Integrated Facility Services