Field Account Representative, Coffee Service Routes

Job Description

Job Description

Ready to Own a Territory, a Truck, and the Customer Experience?

Imagine walking into a client’s breakroom and knowing the coffee station is spotless, stocked, and pouring perfectly because of you. As a Field Account Representative for Coffee Service Routes, you’ll provide route relief, safeguard product availability, and elevate every visit into a chance to build loyalty and grow sales.

How You’ll Succeed

1. Deliver with precision: Run scheduled stops, deliver coffee/tea and related items, rotate stock, and keep beverage stations compliant with standards.
2. Protect quality daily: Sanitize and maintain equipment and complete a minimum of one CQC (Cup Quality Check) each day.
3. Be the customer advocate: Surface issues quickly to the Area Sales Manager (ASM) and ensure satisfaction at every account.
4. Run the business: Manage invoices, inventory, and collections whenever you’re on a route.
5. Grow Revenue per Stop: Close distribution voids on core SKUs, execute seasonal and LTO promotions, and carry out pricing actions—always leaving the beverage station set to standard.
6. Spot and share insights: Notify the ASM about inefficiencies, dissatisfaction, or new opportunities discovered while handling route relief.
7. Pitch in broadly: Support inventory cycle counts, warehouse operations, and customer projects; learn basic brewing equipment repairs/adjustments.
8. Sell with a method: Consistently apply the Farmer Brothers customer call process (the Farmer Brothers Way to Sell); make supplemental sales calls when time permits.

When You’ll Work

Monday–Friday, 7:00 a.m. – 3:30 p.m.; overtime as needed.

Driving Requirements

• Valid Driver’s License required.
• Must be able to complete a successful DOT physical.

Background and Qualifications

• High School Diploma or equivalent is required.
• Route delivery experience is a plus; customer service background preferred.
• Previous foodservice experience is desired.
• Clean, strong driving record.

Attributes That Set You Apart

• Mechanical aptitude with company hardware/software platforms.
• Customer-needs assessor; active listener; strong communicator.
• Goal-driven, decisive, and business-savvy judgment.
• Proactive and independent; quickly identifies problems and opportunities.
• Relationship-builder who earns trust with customers and colleagues.

Compensation Philosophy and Benefits

We are committed to pay transparency and fair, competitive pay. Base salary depends on experience and qualifications. We apply location-based adjustments so employees in higher-cost areas may receive a geographic premium based on market data and local economics. If applicable, your specific compensation will be discussed during the hiring process in relation to your work location.

• Comprehensive benefits may include health insurance, retirement plans, and paid time off.
• Our Paid Time Off (PTO) policy provides at least the leave and pay required by applicable state or local laws.
• For questions about compensation or location-based pay, contact Farmer Brothers Human Resources.

Equal Opportunity

Equal Opportunity Employer / Veterans / Disabled