Events Manager

Job Description

Reports to: Director of Events, Catering & Retail

Company Description

Pickle Hospitality is a growing New York City–based hospitality group committed to memorable dining and bar experiences, thoughtful service, and strong execution. Our portfolio includes Jacob’s Pickles, Maison Pickle, Tiki Chick, and Velvet Cowboy. As the group evolves, our team works across venues to create exceptional guest experiences and build lasting relationships.

Events Manager Overview

The Events Manager is a hands-on, sales-minded hospitality professional responsible for private events from first inquiry through final follow-up. This role combines prompt lead management, persuasive proposals, meticulous planning, and confident on-site execution. The Events Manager works closely with the Director of Events, Catering & Retail and with venue leadership to make sure guests feel taken care of and teams have everything they need to deliver.

We are looking for someone who takes initiative, stays ahead of deadlines, follows through without repeated reminders, and can move comfortably between managing an inbox and running a live event.

Key Responsibilities

Private Event Sales & Client Relationships

- Own incoming private event inquiries and respond promptly, professionally, and consistently.

- Qualify leads, host venue tours, prepare tailored proposals, and actively follow up to secure bookings.

- Maintain a clean, up-to-date event sales pipeline, including accurate statuses and clear next steps for every opportunity.

- Guide clients through space selection, food and beverage offerings, minimums, timelines, and event options.

- Build strong relationships that drive repeat bookings, referrals, and positive guest experiences.

Event Planning, Systems & Communication

- Build, review, and maintain accurate Banquet Event Orders (BEOs) covering guest counts, menus, timing, layouts, payment terms, and special requirements.

- Use Toast and Perfect Venue to document inquiries, proposals, bookings, contracts, and changes accurately.

- Update shared event calendars promptly and distribute confirmed details to the proper venue managers, culinary teams, and event stakeholders.

- Communicate changes proactively and ensure teams acknowledge key event details before execution.

- Follow established event protocols, internal deadlines, and approval processes; flag exceptions before making client commitments.

On-Site Event Execution

- Attend and oversee private events as scheduled, including setup, guest arrival, service, and breakdown when needed.

- Coordinate with managers, kitchen teams, bartenders, and servers to confirm staffing, room setup, supplies, and event readiness.

- Serve as a calm, solutions-oriented point of contact for clients and venue teams during events.

- Resolve unexpected issues quickly while protecting the guest experience and establishing operating standards.

Follow-Up, Reporting & Continuous Improvement

- Complete timely post-event reports, documenting results, guest feedback, service issues, and follow-up items.

- Follow up with clients after events to collect feedback and encourage future business.

- Report regularly on inquiry response times, leads, proposals, conversion, confirmed event revenue, and outstanding opportunities.

- Identify recurring operational gaps and recommend practical improvements to the event process.

Qualifications

- Experience in private events, event sales, restaurant hospitality, or venue operations.

- Excellent written and verbal communication, organization, judgment, and attention to detail.

- Demonstrated ability to manage several events and client deadlines at once.

- Comfort using Toast, Perfect Venue, or similar event and sales management tools (preferred).

- A proactive, accountable, hands-on work style and willingness to help on-site.

- Ability to work a flexible schedule, including evenings and weekends based on event needs.

How to Be Successful

- Respond quickly to every qualified inquiry and follow through on each open opportunity.

- Convert more proposals into confirmed private events and grow repeat business.

- Deliver complete, accurate BEOs and timely communication before every event.

- Run events smoothly, with strong client feedback and fewer preventable last-minute issues.

- Keep systems, calendars, pipelines, and post-event reporting current and reliable.

- Support private event growth across existing venues and new Pickle Hospitality locations.

Schedule & Growth Opportunity

This is an active hospitality role with scheduling tied to private events, including evening and weekend coverage. There is opportunity to grow with Pickle Hospitality as our events business and venue portfolio expand.