Director Business Transformation

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PRIMARY PURPOSE OF THE ROLE:

The Business Transformation Director leads enterprise or business unit–wide transformation programs, shaping strategy and ensuring cross-functional alignment and execution. The Director owns transformation outcomes that materially impact growth, efficiency, and customer experience through AI-enabled operating models.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

Leads enterprise or business unit–wide transformation programs aligned with strategic objectives. Shapes transformation strategy and translates enterprise priorities into executable roadmaps. Sponsors large-scale AI-enabled process redesign and technology enablement initiatives. Partners with VPs and executive leaders to align priorities, resources, and outcomes. Establishes enterprise-level governance, success metrics, and benefit realization frameworks. Drives cultural adoption of data-driven decision-making and continuous improvement. Ensures transformation outcomes are embedded into operating models. Serves as a trusted advisor with executive presence and strategic insight.

SUPERVISORY RESPONSIBILITIES

Provides support, guidance, leadership and motivation to promote maximum performance. Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Master's degree from an accredited college or university preferred. Certifications related to business transformation and/or AI preferred. Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required. Skills & Knowledge Executive presence, enterprise thinking, and strong change leadership skills Demonstrated practice of leveraging AI tools to accelerate personal delivery PC literate, including Microsoft Office products Analytical and interpretive skills Strong time management and organizational skills Proven management/leadership skills Ability to create and complete comprehensive, accurate and constructive written reports Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $130,000 - $160,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com #J-18808-Ljbffr Sedgwick