General Manager - Candlewood Suites

Position Overview Candlewood Suites Fort Myers seeks an experienced, hands‑on General Manager to lead daily hotel operations with a strong focus on Front Desk and Housekeeping. Ideal for a leader experienced in extended‑stay properties who builds strong teams and ensures consistent IHG brand compliance. Primary Responsibilities Operational Leadership: Oversee daily Front Desk and Housekeeping operations for consistent service delivery. Maintain full compliance with IHG brand standards, quality audits, and required certifications. Monitor room inventory, occupancy, and extended‑stay guest needs. Ensure accurate financial reporting, labor management, and cost controls. Guest Experience & Quality Assurance: Lead a service‑oriented culture focused on welcoming, problem‑solving guest service. Respond to escalated guest concerns and implement corrective actions. Conduct regular property walks, room inspections, and cleanliness audits. Maintain high guest satisfaction, cleanliness, and brand metric scores. Team Management: Recruit, train, and coach Front Desk and Housekeeping staff. Conduct performance evaluations and ongoing development. Ensure proper scheduling, payroll accuracy, and staffing coverage. Foster a positive, accountable, team‑oriented work environment. Qualifications IHG certification required; Candlewood or other IHG brand experience strongly preferred. Minimum 2-3 years of hotel management experience, ideally in extended‑stay operations. Strong leadership, communication, and problem‑solving skills. Proven ability to manage Front Desk and Housekeeping operations. Experience with labor management, budgeting, and P&L oversight. Familiarity with IHG systems (Opera, Concerto, Merlin, etc.) is a plus. Ability to work a flexible schedule, including weekends and holidays. Additional Notes The General Manager serves as the hotel’s primary operational leader, driving guest satisfaction, maintaining brand compliance, and coordinating with Maintenance and Ownership to ensure a well‑run, guest‑focused property. #J-18808-Ljbffr