Senior Account Manager, SaaS

ChicagoSales – Customer Success /Full-Time /On-siteARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.We are hiring an Senior Account Manager to grow revenue within its existing customer base and new accounts. The role covers the full account lifecycle, building relationships with business owners, onboarding and educating customers, and creating account plans to expand Loadsmart's footprint. The Senior Account Manager owns a customer portfolio end-to-end: onboarding, enablement, growth, renewals, and cross-selling the flagship product stack, with a focus on delivering a strong customer experience throughout.LOCATION: Remote - USAWHAT YOU GET TO DO:Own full-cycle post-sales activities:onboarding, enablement and adoption, product demonstrations, and renewals, ensuring every customer is set up for success from day oneServe as the point person to identify, prioritize, and close expansion opportunities (upsell and cross-sell) across new and existing accounts, and negotiate contract terms on SaaS renewalsBuild a comprehensive account plan that ties value justification, benchmarking, and ROI data to each customer's priorities and hurdles, driving decisions that support revenue target delivery and growthEstablish a structured engagement cadence: regular check-ins, QBRs/EBRs, and executive touchpoints that reviews adoption and success metrics, aligns on strategic priorities, and sets clear action plans for the next quarterBuild trusted, multi-threaded relationships across the customer organization, from day-to-day users to senior executives and economic buyers, reducing single-threaded risk and expanding adoptionStay closely attuned to each account's strategic growth plans, technology strategy, and competitive landscape, tracking public information and industry trends that could impact the customerProactively surface customer needs, risks, and opportunities through ongoing engagement, partnering cross-functionally to drive resolution of account issues (billing, support, product, and other departments)Gather customer feedback through structured interviews and surveys, and continuously deepen product expertise to serve as a subject matter expertREQUIRED QUALIFICATIONS:5+ years of experience as an Account Manager or Customer Success Manager for SaaS products3+ years of experience working within SaaSProven track record of working in a customer-facing roleExcellent English language skillsStrong communication skills, both written and verbal, to effectively understand and communicate customer expectationsCustomer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expectsProblem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customersInfluence: the ability to map customers’ internal political environment and to positively influence the decision-making processData analysis: ability to understand and interpret data with a focus on generating insightsResults-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstaclesHigh technical aptitude and overall understanding of technologyExperience with CRM is a plus - preferably Salesforce$80,493 - $100,600 a yearThe compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, the candidate’s experience and expertise. In addition to your base compensation offer, this role is eligible for an incentive bonus, stock options and benefits listed below.WORKING AT LOADSMART:• Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package - become a shareholder in our company!• Loadie Time Off - PTO and sick days without a limit• Comprehensive Medical, Dental, and Vision insurance plans• 401k Match *Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.