Medical Call Center Phone Agent- Not a Remote Position

Job Description

Job Description

Please read below before applying . Thank You NOT A REMOTE POSITION

**PRIOR EXPERIENCE WORKING IN A HEALTHCARE SETTING ANSWERING PHONES REQUIRED** ** MUST HAVE EXPERIENCE WITH PATIENT REGISTRATION ,SCHEDULING APPOINTMENTS AND FAMILIAR WITH INSURANCE PLANS**

**PRIOR EXPERIENCE WORKING IN A HEALTHCARE SETTING ,ANSWERING PHONES REQUIRED** ** MUST HAVE EXPERIENCE WITH PATIENT REGISTRATION ,SCHEDULING APPOINTMENTS AND FAMILIAR WITH INSURANCE PLANS**

POSITION SUMMARY: Medical Call Center Phone Agent position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment. Locations : Hoffman Estates, Palatine , Bartlett, Schaumburg . ESSENTIAL FUNCTIONS - PRINCIPAL DUTIES AND RESPONSIBILITIES: • Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone. • Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries. • Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available timeslots to ensure full use of the physician timeslots. • Responsible for inputting very detailed information in the patient's Electronic medical Record using a variety of computer screens. After completion of the call and input of the patient information, representative checks records verifying the details entered and adds any additional notes that may be necessary. • Explains all current fees and Provides information to callers on practice policies and procedures such as what is required following physician template, using proper encounter codes, in preparation for appointment (insurance, id, etc.). • Schedules to ensure efficient patient flow based on predetermined appointment availability. • Performs other general administrative tasks as directed by Management. Position may require occasional face to face registration of Patients. QUALIFICATIONS & SKILLS: • High school diploma or GED required. • Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role. • Knowledge of multi-line phone system. • Knowledge of customer service principles and practices. • Demonstrated initiative and strong organizational skills. • Exceptional interpersonal communication skills with a positive tone and welcoming body language. • Ability to work independently on assigned tasks as well as to accept direction on given assignments. • Deals with confidential information and/or issues using discretion and judgment. PREFERRED EXPERIENCE: • Prior Call Center experience in a medical office. • Experience with electronic scheduling system and electronic medical records (EMR).: • Work is performed in a medical office setting. Must be able to have face to face conversation with patients and staff when needed.

Women's HealthFirst is a large OBGYN clinic with 5 locations in Schaumburg, Bartlett, Palatine Barrington, and Hoffman Estates.

Company Description

Women's HealthFirst is a large OBGYN clinic with 5 locations in Schaumburg, Bartlett, Palatine Barrington, and Hoffman Estates.