Retail Attendant

Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a lovely white sand beach and a prestigious private golf course that host an annual PGA Tournament, all within the quiet Kahala Community. The Kahala Hotel & Resort is on the forefront of making changes in hospitality with our KISCA (Kahala Initiative for Sustainability Culture and Arts) Program and ownership’s commitment to supporting the UN’s SDGs. Our colleagues are in large part our #brand and we are looking for individuals to join us to ensure that guests will create treasured memories here with a longing to return to The Kahala Hotel & Resort.

Job Summary

Under the guidance of the Retail Manager and within limits of The Kahala Hotel and Resort policies, ensure all operational procedures, codes of conduct and standards of appearance are adhered to by all staff. To be a member of a happy and motivated team and ensure the smooth operations of Signature by the Kahala Hotel & Resort store located in The Shops at Wailea. Assist with daily sales of merchandise as well as inventory maintenance and replenishing.

Essential Functions

• Meets and greets guests as they arrive, offers assistance and bids a warm farewell to all guests, thanks them, asks them to return.
• Provide guests the best possible service, and makes guests feel important. The interest of the guest is paramount.
• Shows a professional attitude at all times, particularly with regard to punctuality, appearance, general manner and responsibility.
• Held responsible for all sales transactions and all monies taken in return for retail products.
• Ensure the retail spaces are tidy, clean and stocked at all times.
• Maintain data information on inventory and daily sales.
• Maintain log book recording any unusual or attention requiring incidents.
• Operates a cash register, total guest’s checks, makes change, count total bank, prepare cash drops, total all other charges as relating to pricing.
• Attends all training courses and meetings as deemed necessary, and must adhere to training as set by Retail Management.
• High standards of communication skills, including telephone etiquette, with all guests and colleagues.
• Recognizes the importance of “sales” in every aspect of the position and is responsible for achieving sales targets as set by Retail Management
• Adaptable and accountable for all actions.
• Ascertain guest’s satisfaction. In the event of dissatisfaction, refers the incident to the manager.
• Complies with accounting guideline regarding receipt of payments, checks total verification, cash drawer and house bank management.
• Balances house bank at the end of the shift. Retrieves and returns bank from vault to work station and return, to ensure accountability.
• Communicates information aboutitems and packages/boxes for guests.

Additional Duties and Responsibilities

• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
• Provides instructions and/or guidance for guest in the event of fire, power outage or other emergency situations.
• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
• Maintains an open line of communication between guests and management.
• Performs any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor.
• Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
• Must be able to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
• Ability to comply with hotel rules and regulations including policies.
• Performs a variety of other duties as assigned.

Position Requirements

Experience/Skills and Abilities

• One year (1) previous experience in cash handling required.
• Previous retail experience desired.
• Prior hospitality and restaurant experience preferred.
• Previous experience in a luxury, medium to large hotel/resort preferred.
• Basic mathematical skills necessary to make change, total guest checks, count total bank, prepare cash drops, total all other charges as relating to pricing.
• Ability to effectively operate various office equipment (i.e. facsimile, copy machine, telephone, 10-key adding machine)
• Ability to operate a keyboard and computer procedures to handle cashier functions.
• Ability to type a minimum of 40 wpm.
• Ability to access, understand and accurately input information using a moderately complex computer system utilizing software such as Word, Excel, Fidelio, Micros and Microsoft Outlook.
• Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks, and have a high level of patience.
• Ability to multi task. Complete current task while reviewing the next task due.
• Ability to recognize and remember additional supplies may be needed while still in the process of completing the existing task.
• Ability to work in a fast paced environment coupled with maintaining a positive work attitude and being able to be cordial, polite and professional with fellow co-workers and guests.
• Ability to communicate in English language, both verbally and in writing.
• Ability to deal effectively with customer complaints and concerns in a friendly and positive manner. (This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.)
• Ability to deal effectively with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

Licenses/Certifications

• CPR and Standard First Aid Certification preferred.

Required Education

• High School Diploma or General Education Diploma required.

Physical Requirements

• Ability to stand/walk for up to 7 hours a day
• Ability to stand and work continually in confined spaces
• Ability to frequently perform repetitive hand motions
• Ability to occasionally lift/carry a maximum of 50 pounds
• Ability to occasionally bend, squat, stoop, kneel, climb, reach above shoulders, grasp overhead
• Ability to move throughout the work area while performing the essential job functions
• Ability to frequently work indoors and outdoors.

Additional Information

This posting does not include all duties that may be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.

Full-Time/Part-Time On-Call

Shift Various Shifts

Number of Openings 4

Exempt/Non-Exempt Non-Exempt

Req Number RET-26-00005

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.