Patient Services Specialist
$9 - $17 per hourYAI - Seeing beyond disability
- # Patient Services SpecialistApplylocations: Manhattantime type: Full timeposted on: Posted Yesterdayjob requisition id: R024976If you are a current YAI employee, please click this link to apply through your Workday account.**Key/Essential Functions & Responsibilities*** Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls.* Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.* Provides information regarding services, sliding scale fees and/or appointments to callers.* Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.* Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.* Escalates callers with complaints or issues to supervisor or other identified staff, as directed.* Participates in department meetings.* Performs all related work, as assigned.**Minimum Qualification Requirements** ***including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)**** High School diploma/GED; and* At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity; and* Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments* Above average verbal communication skills* Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks**Preferred Qualification Requirements** ***(desired requirements beyond MQRs above)**** College credits and/or degree* Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries* Prior experience in healthcare* Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin**Schedule: Monday to Friday 9am to 5pm****Payrate: $17.00**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
- J-18808-Ljbffr YAI - Seeing beyond disability
Vacancy posted 1 day ago
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