Veterinary Callback Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance
• Employee discounts

Veterinary Callback & Preventive Care Team Member

Animal Medical Center of Hattiesburg
Full-Time | Veterinary Experience Required

Animal Medical Center of Hattiesburg is seeking an experienced veterinary professional to join our team as a Veterinary Callback & Preventive Care Team Member .

This is not simply a position for making reminder calls. This team member plays an important role in helping our patients receive the preventive care, follow-up care, medications, diagnostics, and services their veterinarian has recommended.

If you have veterinary experience, enjoy communicating with pet owners, and are motivated by turning overdue recommendations into completed patient care, this may be a great fit for you.

About the Position

• The Veterinary Callback & Preventive Care Team Member works behind the scenes to identify patients who are due or overdue for veterinary care and personally connects with their owners.
• You will help clients understand what their pet needs, why it matters, and what the next step should be .

Responsibilities may include:

• Contacting clients whose pets are due or overdue for vaccines, examinations, diagnostics, preventives, or other recommended services
• Following up on veterinarian-recommended services that have not yet been completed
• Helping clients schedule needed appointments
• Reviewing patient records and preventive care reminders
• Identifying gaps in patient care
• Following up with clients after appropriate visits, procedures, or recommendations
• Educating clients about the importance of preventive care
• Communicating clearly and professionally by phone, text, or other approved communication methods
• Documenting client communication accurately in the medical record
• Updating reminders and patient information appropriately
• Working with veterinarians, technicians, and Client Relations to coordinate patient care
• Helping improve compliance with veterinarian recommendations
• Maintaining organized callback lists and following through until appropriate resolution
• Providing excellent customer service during every client interaction

What We're Looking For
Previous veterinary experience is required for this position. Because this role involves reviewing medical records and discussing veterinary recommendations with clients, candidates must already have a working understanding of veterinary terminology, preventive care, vaccines, parasite prevention, common diagnostics, medications, and veterinary hospital workflow.

The ideal candidate is:

• Experienced in a veterinary hospital or clinic
• Comfortable navigating veterinary medical records
• Knowledgeable about routine canine and feline preventive care
• Confident speaking with clients on the phone
• Friendly, professional, and compassionate
• Able to explain veterinary recommendations in client-friendly language
• Comfortable initiating conversations rather than waiting for clients to call
• Highly organized and able to manage a large callback list
• Detail-oriented with excellent documentation skills
• Comfortable working independently while remaining part of a larger veterinary team
• Persistent without being pushy
• Able to handle client questions, concerns, and occasional rejection professionally
• Motivated by measurable results and completed patient care

Who Should Apply
You should consider applying if you:

• Already have veterinary experience
• Enjoy client communication and education
• Like reviewing medical records and finding what still needs to be completed
• Are comfortable spending a significant portion of your day communicating with clients
• Believe preventive care can make a meaningful difference in a pet's health
• Are someone who follows through rather than assuming someone else will handle it
• Enjoy organization, lists, goals, and tracking progress
• Can confidently discuss veterinary recommendations while staying within your role
• Want a position where you can help strengthen the relationship between the client, patient, and veterinary team
• Take pride in helping turn recommendations into actual care for patients

Who Should NOT Apply
This position may not be the right fit for you if:

• You do not have previous veterinary experience
• You dislike making phone calls or initiating conversations with clients
• You are uncomfortable discussing veterinary services or recommendations
• You prefer a primarily hands-on animal care position with limited client interaction
• You struggle with organization, documentation, or follow-through
• You tend to avoid difficult conversations
• You become discouraged when clients decline recommendations or do not return calls
• You need constant supervision to remain productive
• You are uncomfortable being held accountable for completing callbacks and assigned follow-up
• You view reminder calls as simply "checking something off a list" rather than an opportunity to improve patient care

Position Details
Full time between the hours of 8:00 a.m. - 5:00 p.m. Monday-Friday