Esme Hotel: Housekeeper/Room Attendant

Overall Scope and Responsibility:

Ensure that all guest rooms and bathrooms are cleaned to the company standards in both quality and quantity.

Essential Duties:

• Provide maid service for guest rooms and meet cleanliness and guest satisfaction.
• Replace any unused amenities and report any maintenance concerns.
• Assist Lobby Attendant in delivering guest requests.
• Provide maid service by doing a thought out cleaning, vacuum, undusted, replenishing amenities, linens, and supplies and filling ice bucket as preferred by guest.
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents.
• Assist PM attendants by stripping and making beds, changing bed linens, dust all furniture, pictures, drawers, window ledges, and shelves in team effort.
• Empty trash.
• Sign for room keys and restock heavy cart.
• Visually inspect room for cleanliness and appearance and signify cleaning completion
• Assist Lobby Attendant in public areas as needed.
• Attend all mandatory meetings
• Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department
• Provide general public assistance, instruction and/or guidance for guests and employee safety in the event of an emergency
• Complete all other duties as assigned by supervisor to include cross training
• Keep work area neat and organized

Job Knowledge, Skills, & Abilities

• Must be able to carry 25 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Strong initiative and self-motivation.

• Fluency in job related English both verbal and non-verbal.
  • An appreciation and respect for the diversity of all individuals in the workplace.
  • Ability to handle pressure and work in a fast paced environment.
  • Minimum one year experience within housekeeping dept.
• Must be able to work days, evenings, and weekends as necessary.