US-Expert

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best an Expert you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products offering all of Apples services and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like and mentors others on how to achieve results.

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting products and services and educating customers on relevant ways to buy knowledgeable about and proactively stay up to date on Apples products services purchase options and Product Zone sales processes. nnSupport your peers throughout the store as needed by sharing knowledge about Apples products services and purchase options and assist in offering ownership opportunities. nnMaintain accuracy and follow other tasks as needed including but not limited to providing customer service and support in other areas of the store. nnContribute to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work experience.n

You can:nDemonstrate knowledge of Apple products and services. nShow a track record of producing top-performing sales and customer experience solutions based on customer needs and effectively communicate customer concerns using care learning and presentation in a fast-paced environment often supporting multiple customers at the same about and deepen your understanding of Apple products and services and third-party products to enhance the customer experience. nSupport and educate the broader team by sharing knowledge experiences and insights.