Flight Coordination Manager

Job Description

Job Description

Job Summary:

The Flight Coordinator Manager is responsible for leading the Flight Coordination and Customer Service team while overseeing daily flight schedules, operational logistics, and client support. This position plays a critical role in maintaining safe, efficient, compliant, and customer-focused flight operations.

The ideal candidate is a hands-on servant leader who can guide a team, manage multiple priorities, solve problems quickly, and help strengthen the systems and standards of a growing flight operation.

Responsibilities:

• Lead, supervise, schedule, and support Flight Coordinators and Customer Service Representatives
• Oversee daily flight schedules and ensure all operational logistics are completed accurately and on time
• Serve as an escalation point for operational, scheduling, and client-related matters
• Monitor flights, weather, NOTAMs, airport conditions, and aircraft status
• Coordinate and communicate with flight crews, maintenance personnel, FBOs, vendors, and clients
• Arrange and oversee trip-related services
• Review itineraries, trip sheets, passenger information, and operational documentation for accuracy and completeness
• Maintain accurate operational records in accordance with company policies and applicable Part 91 and Part 135 requirements
• Develop, implement, and maintain departmental procedures, checklists, and service standards
• Train and evaluate Flight Coordinators and Customer Service Representatives
• Support employee onboarding, recurrent training, and continued professional development
• Identify operational gaps and implement solutions that improve safety, efficiency, communication, and client satisfaction
• Assist with after-hours operational coverage and respond to urgent matters when necessary
• Ensure aircraft are properly stocked, presented, and prepared for scheduled flights, including coordinating or assisting with interior cleaning when needed
• Provide exceptional leadership and customer support in a fast-paced aviation environment
• Support compliance with applicable TSA security programs, procedures, record-keeping, and passenger-vetting requirements.
  
• Perform other duties as assigned
  

Requirements:

• College or technical degree required; degree does not have to be aviation-related
• Prior Part 91 and/or Part 135 dispatch, flight coordination, or aviation operations experience
• Prior experience working with TSA requirements, security programs, passenger vetting, or aviation security compliance
• Previous leadership, supervisory, or team-management experience
• Strong customer service background
• Excellent written and verbal communication skills
• Strong decision-making, organizational, and problem-solving abilities
• Ability to lead calmly and effectively during time-sensitive or irregular operations
• Ability to manage multiple flights, employees, clients, and operational priorities simultaneously
• High level of accuracy and attention to detail
• Availability to work a flexible schedule, including evenings, weekends, holidays, and after-hours coverage as operationally necessary
• Ability to successfully complete required pre-employment and random drug screenings
  
• Random drug screenings are required

Preferred Qualifications

• Experience with Schedaero, Avinode, and Microsoft 365
• Knowledge of FAA regulations applicable to Part 91 and Part 135 operations
• Familiarity with weather systems, NOTAMs, flight-tracking platforms, and flight-planning tools
• Experience developing operational procedures, training materials, or departmental workflows
• Experience managing aviation customer service or flight-operations personnel
  

What We Offer:

• Competitive pay
• Opportunities for growth within the company
• Professional and team-oriented work environment
• Health, dental, and vision insurance
• 401K (coming soon)
• Paid Time Off & Potential for Bonuses

If you are passionate about aviation and thrive in a fast-moving operational environment, we would love to hear from you. We are a small, family-owned and operated company, and are looking for servant leaders who want to come in and help us build the best flight operating department in the world. 

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