Senior Sales Commissions & Systems Data Analyst

Senior Sales Commissions & Systems Data Analyst

At CarGurus, our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

The Sales Commissions team is looking to hire an experienced, highly motivated Senior Commission Systems and Data Analyst, to help shape the future of the CarGurus commission team. This role will partner with the commission team in driving decision-making and results through detailed analysis and data modeling. Reporting to the Director of Sales Incentives, this specialized role will closely collaborate with the Go-To-Market (GTM) team, along with other departments, to support the company's strategic objectives while maintaining accurate and predictable commission processes.

The successful candidate will specifically demonstrate a strong aptitude for interpreting, analyzing, and optimizing complex commission systems, and independently identifying opportunities for system enhancements. Technical problem-solving, prioritization, and attention to detail are critical. This position offers multiple opportunities to showcase systems analysis and technical skills.

As a core member of the Commission team, this person will be responsible for supporting our commission administration, processes and reporting deliverables.

What You'll Do

• Manage and maintain Captivate IQ software, overseeing the commission team's operations, processes, and related procedures.
• Ensure timely and accurate calculation and distribution of commission payments with an analytical mentality and close attention to detail.
• Utilize Captivate to streamline processes and improve accuracy.
• Develop and automate dashboards, stack rank, plan health, and other reports using best-practice reporting processes.
• Assist with modeling and reporting for all commission deliverables.
• Ensure SOX compliance and manage SOX and accrual reporting.
• Respond to ad hoc analyses, special projects, and other similar or related duties as required or requested.
• Manage commission cases, ensuring timely resolution and communication.
• Provide Captivate IQ technical support and training to all stakeholders
• Create, develop, and implement repeatable business, operational, and financial processes, partnering closely with the commission team, to identify key areas of improvement for maximum efficiency.
• Own end-to-end Customer Growth and Retention (CGR) operations in Salesforce, including monitoring the SO CGR queue, validating and updating CGR records (existence, negative deltas, cancellations, ownership), performing weekly and quarter-open/close audits, and ensuring CGR data is accurate and complete for payouts.
• Serve as the CGR policy and process point of contact for Sales, reviewing CGR-related inquiries, applying CGR policy across Accounts/Opportunities/CGR objects, communicating rationale to reps and managers, and escalating complex issues to Sales Operations/EA as needed.

What You'll Bring

• Bachelor's degree in finance, accounting, business administration, or a related major required.
• Minimum 4-5 years of relevant experience, ideally working closely with commission management, sales operations, or finance, preferably in a global context.
• Technical experience with Captivate IQ or a similar commission tool is strongly preferred.
• Hands-on Salesforce experience (accounts, opportunities, and custom objects), including data updates, queue management, and basic audits.
• Experience supporting sales incentive/commission or quota-crediting processes, including interpreting and applying policy in rep-facing communications.
• Proficiency in Excel, Google Sheets, Salesforce, or similar tools.
• Ability to project manage multiple tasks and priorities in a fast-paced environment.
• Consistently demonstrate behaviors that reflect initiative, intelligence, strong attention to detail, and integrity in striving for continuous improvement.
• Excellent written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work independently.

Position Pay Range $88,000 — $110,000 USD

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.