IT Logistics Specialist

FirstCash Holdings, Inc.

Description

Position at First Cash

IT Logistics Specialist

Position Summary
The IT Logistics Specialist is responsible for configuring, deploying, and maintaining IT equipment, including laptops, desktops, tablets, and point-of-sale (POS) hardware. This role supports the full lifecycle of equipment, from initial setup and deployment to recovery, repair, and reconditioning. The position also oversees shipping, receiving, and inventory management across U.S. locations, with occasional international coordination.
Key Responsibilities

Utilize inventory and ticketing systems to perform device repairs, installations, and configurations with accuracy and efficiency
Set up laptops, desktops, tablets, phones, and printers, ensuring proper cable management and organization
Install applications and complete domain joins on Windows, Apple, and Android devices
Perform diagnostics, testing, and burn-in procedures on IT and POS hardware
Troubleshoot and repair a wide range of hardware, including printers, desktops, laptops, network equipment, mobile devices, and more
Create and update configuration files and technical documentation
Submit warranty claims for applicable hardware
Clean, prepare, and restore equipment following repair or testing
Process inbound shipments, verifying serial numbers and identifying origin
Configure and package IT/POS equipment for deployment
Fulfill work orders by preparing shipments using UPS and FedEx systems
Update ticket statuses in real time and provide shipment tracking and ETA details
Manage reverse logistics, ensuring timely return, refurbishment, or disposal of non-functioning equipment
Properly package hardware for storage or shipment
Perform cycle counts to maintain accurate inventory levels
Assist with vendor invoice review as needed
Maintain inventory using FIFO (First In, First Out) practices
Occasionally travel locally to transport equipment, with rare out-of-area travel as needed
Perform other duties as assigned

Physical Requirements

Frequent use of hand tools (50-75%)
Occasional operation of pallet stackers
Ability to stand or walk for extended periods (up to 75%)
Ability to lift/carry up to 40 lbs. unassisted (up to 75%)
Assist with team lifts for heavier items (less than 25%)
Occasional bending, reaching, crawling, and climbing
Minimal sitting (less than 25%)
Occasional use of standard cleaning agents

Minimum Qualifications

High school diploma or equivalent required; additional technical education preferred
A+ Certification required
Associate degree or technical training preferred
Minimum 6 months of hands-on hardware repair experience
Strong understanding of electronics and hardware diagnostics
Ability to follow detailed technical manuals and repair documentation
Self-motivated with the ability to work independently
Strong attention to detail and follow-up skills
Effective written and verbal communication skills
Ability to stay focused and organized in a fast-paced, high-volume environment
Strong time management skills with the ability to prioritize multiple tasks
Ability to operate a pallet stacker within 3 months of hire
Valid driver's license, auto insurance, and clean driving record required
Ability to quickly learn company operations and business needs

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Vacancy posted 1 day ago

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