IT Logistics Specialist

Description


Position at First Cash


IT Logistics Specialist

Position Summary
The IT Logistics Specialist is responsible for configuring, deploying, and maintaining IT equipment, including laptops, desktops, tablets, and point-of-sale (POS) hardware. This role supports the full lifecycle of equipment, from initial setup and deployment to recovery, repair, and reconditioning. The position also oversees shipping, receiving, and inventory management across U.S. locations, with occasional international coordination.
Key Responsibilities

• Utilize inventory and ticketing systems to perform device repairs, installations, and configurations with accuracy and efficiency
• Set up laptops, desktops, tablets, phones, and printers, ensuring proper cable management and organization
• Install applications and complete domain joins on Windows, Apple, and Android devices
• Perform diagnostics, testing, and burn-in procedures on IT and POS hardware
• Troubleshoot and repair a wide range of hardware, including printers, desktops, laptops, network equipment, mobile devices, and more
• Create and update configuration files and technical documentation
• Submit warranty claims for applicable hardware
• Clean, prepare, and restore equipment following repair or testing
• Process inbound shipments, verifying serial numbers and identifying origin
• Configure and package IT/POS equipment for deployment
• Fulfill work orders by preparing shipments using UPS and FedEx systems
• Update ticket statuses in real time and provide shipment tracking and ETA details
• Manage reverse logistics, ensuring timely return, refurbishment, or disposal of non-functioning equipment
• Properly package hardware for storage or shipment
• Perform cycle counts to maintain accurate inventory levels
• Assist with vendor invoice review as needed
• Maintain inventory using FIFO (First In, First Out) practices
• Occasionally travel locally to transport equipment, with rare out-of-area travel as needed
• Perform other duties as assigned

Physical Requirements

• Frequent use of hand tools (50-75%)
• Occasional operation of pallet stackers
• Ability to stand or walk for extended periods (up to 75%)
• Ability to lift/carry up to 40 lbs. unassisted (up to 75%)
• Assist with team lifts for heavier items (less than 25%)
• Occasional bending, reaching, crawling, and climbing
• Minimal sitting (less than 25%)
• Occasional use of standard cleaning agents

Minimum Qualifications

• High school diploma or equivalent required; additional technical education preferred
• A+ Certification required
• Associate degree or technical training preferred
• Minimum 6 months of hands-on hardware repair experience
• Strong understanding of electronics and hardware diagnostics
• Ability to follow detailed technical manuals and repair documentation
• Self-motivated with the ability to work independently
• Strong attention to detail and follow-up skills
• Effective written and verbal communication skills
• Ability to stay focused and organized in a fast-paced, high-volume environment
• Strong time management skills with the ability to prioritize multiple tasks
• Ability to operate a pallet stacker within 3 months of hire
• Valid driver's license, auto insurance, and clean driving record required
• Ability to quickly learn company operations and business needs