Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma

Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma Job Category : Loan Services Requisition Number : COLLA006420 Posted : July 3, 2026 Full-Time Hybrid Location Marlborough, MA 01752, USA Description Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You’ll Do Summary/Objective: Process work pertaining to the Loan Services Department job responsibilities and assist members and front‑line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members Process the following work within service level: Pega Emails Collateral Management Mail Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning Prepare Berkheimer Title Package Lease Buyout Title Seller Documents Lien Placement Fee Transactional Audit Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes Prepare State National Insurance Policy Package Complete training courses within established guidelines Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing ; Make a Difference Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned Perform other job-related duties as assigned. What You’ll Need Education and Experience Requirements: Six months to one year of related experience in a financial institution preferred Basic PC skills DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.50 - $21.00 per hour Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from the View email address on click.appcast.io email address. #J-18808-Ljbffr Digital Federal Credit Union