Bilingual Patient Access Specialist

Join the team at Coastal Health & Wellness as a Bilingual Patient Access Specialist!

Galveston County Health District is seeking a friendly and detail-oriented Bilingual Patient Access Specialist to join our Coastal Health & Wellness team! In this role, you'll be the first point of contact for patients, helping them access quality care by assisting with registration, financial screenings, scheduling, and communication across our medical, dental, and counseling services.

Why Join Us?
We offer a career with fantastic benefits, including:
• Amazing retirement package to help secure your future
• Affordable medical insurance for you and your family
• Generous paid time off so you can recharge
• FREE life insurance & long-term disability for peace of mind
• FREE parking because the little things matter too!

This position rotates between our Texas City and Galveston clinic locations as needed.

What You'll Do:
• Perform financial screenings to determine eligibility for discounted services and other programs (e.g., Title V, Health Texas Women, Medicaid)
• Verify insurance coverage and accurately document patient information in the electronic health record system
• Check in and check out patients, collect payments, and provide receipts and care plans
• Schedule follow-up appointments for medical, dental, and counseling services
• Communicate with providers and care team members through the electronic system
• Respond to patient inquiries via phone, email, and the Patient Portal in a timely manner
• Maintain accuracy and confidentiality in all patient records and documentation
• Manage clinic flow and ensure a welcoming, efficient front desk environment
• Generate and distribute reports, daily schedules, and provider encounter summaries
• Support both Texas City and Galveston clinic locations as needed

What We're Looking For:
• High school diploma or equivalent required
• 1+ years of experience performing clerical or administrative duties (preferably in a healthcare or electronic health record system)

• Bilingual in English and Spanish required

• Working knowledge of office equipment (copiers, fax, multi-line phone systems, computers)
• Excellent communication, customer service, and organizational skills
• Proficient in Microsoft Office applications
• Must be able to provide own transportation between clinic locations
• Valid Texas Driver's License
• Must be willing to work evenings and weekends as needed
• Compliance with GCHD Immunization and ICS training requirements
• Must pass a criminal background check and drug/alcohol screening

Application Deadline: Open Until Filled
No phone calls please
ADA / EEO / DFWP

Our Mission: Protecting and Promoting the One Health of Galveston County

Equal Employment Opportunity Statement
Galveston County Health District is an Equal Opportunity Employer and values diversity in the workplace. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status.