General Manager

Job Description

Job Description

An industry-leading high-end landscaping firm seeks a General Manager who is a highly skilled professional who thrives in a fast-paced, high-expectation environment. The GM oversees daily operations, builds relationships with high-net-worth clients, ensures operational and cultural excellence, and drives profitable growth.

The selected leader will transition client relationships, optimize operations, and ultimately lead as the business expands. The ideal candidate brings a blend of operational excellence, strategic insight, and financial acumen to maintain high standards and deliver exceptional results.

Operational Leadership & Business Strategy

• Oversee and direct all daily operations for landscape construction projects and maintenance to ensure efficiency, quality control, and adherence to company standards.
• Develop and implement strategic initiatives to streamline processes and drive profitability.
• Monitor financial performance through budgeting, cost analysis, and forecasting.
• Ensure operational excellence and cultural alignment with the company's high-performance expectations.
• Uphold a Completed Staff Work Mindset, ensuring that all work submitted to leadership is thoroughly analyzed, decision-ready, and requires no additional refinement.
• Proactively embrace and resolve challenges with accountable leadership

Client Relationship Management

• Manage and strengthen relationships with high-net-worth clients, ensuring world-class service and ongoing trust.
• Lead the transition of key client relationships from current leadership to ensure continuity.
• Maintain a proactive client engagement strategy to anticipate needs and deliver tailored solutions.

Leadership & Team Development

• Recruit, mentor, and develop a high-performing team committed to operational and service excellence.
• Instill a culture of accountability, continuous improvement, and high standards.
• Work closely with senior leadership to establish and maintain best practices.

Strategic Growth & Market Expansion

• Position the company for growth by identifying new opportunities, revenue streams, and efficiencies.
• Expand the brand's presence in the market while maintaining its reputation for excellence.
• Drive innovation in service offerings to enhance client experience and business value.

Financial Management & Profitability

• Ensure financial sustainability by managing budgets, controlling costs, and maximizing revenue potential.
• Identify and implement strategies to improve EBITDA and overall profitability.
• Analyze and optimize the business mix between maintenance services and high-end design/build projects.

Qualifications

• 7+ years of leadership experience in operations, general management, or business development within landscape construction projects, maintenance in the high-end industry.
• Proven track record of successfully managing relationships with ultra-high-net-worth clients.
• Demonstrated ability to scale business operations while maintaining excellence and financial discipline.
• Strong strategic planning and execution skills with the ability to implement systems and processes that enhance efficiency.
• Financial acumen, including P&L management, EBITDA growth, and financial reporting.
• Outstanding leadership and team-building capabilities, with the ability to develop and inspire a results-driven culture.
• Adaptability and problem-solving mindset, capable of leading through a transition and driving continuous improvement.