HVAC Warranty Technician

HVAC Warranty Service TechnicianAt Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on—and we're looking for team members who share that same commitment to serving others and doing the job right.At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.The HVAC Warranty Service Technician is responsible for delivering high-quality HVAC diagnostic, repair, and maintenance services on residential systems that fall under warranty coverage. Working under the direction of the Warranty Supervisor and Operations Management, this technician ensures timely resolution of customer concerns, verifies system performance, and maintains a strong focus on service quality, safety, and customer satisfaction.Essential Duties/Responsibilities:Diagnose and repair residential HVAC systems covered under warranty.Maintain and inspect ducting and HVAC equipment to ensure proper functioning and condition.Identify issues, recommend solutions, and perform warranty-approved repairs in the field.Troubleshoot systems and perform necessary adjustments, replacements, or maintenance.Coordinate with dispatch and Warranty Supervisor to schedule and manage daily tasks.Conduct system inspections and communicate any outstanding concerns to dispatch and the customer.Clearly explain service and warranty repairs performed to both dispatch and the customer.Ensure accurate documentation and reporting of service visits, findings, and completed work via company-issued tablet or forms.Order necessary parts for warranty jobs and ensure readiness for scheduled appointments.Transport parts, materials, and tools to job sites, and provide accountability for assigned items.Maintain cleanliness and organization of work area and company vehicle.Uphold company standards of performance, ethics, and customer service.Ensure protective gear (e.g., floor savers) is worn when working in customer homes.Adhere to safety policies and follow all applicable procedures.Other duties as assigned.Duties may vary by location.Minimum Requirements:High school diploma or GED1+ HVAC service experienceEPA CertificationSolder/Brazing skillsGood verbal and written communication skillsMust be able to communicate in English effectively, both verbally and in writingBeginner computing skills and able to use a computer, laptop or tablet.Basic proficiency in navigating the internet and email software such as Microsoft OutlookValid driver's license requiredAbility to work overtime with little notice; weekend hours may occasionally be requiredPreferred Qualifications:HVAC trade school certification1-2 years' experience in construction, HVAC or related experienceAdditional Knowledge, Skills and Abilities:Willingness to learn and be a part of a teamPositive attitude and a team playerAbility to build positive relationships with customers, both internal and externalWillingness and ability to work collaboratively with all levels of the organization.Related work experience may be substituted for education.Safety mindset and acceptance of a safety cultureWorking Conditions:Majority of work will take place at occupied residential homes and/or construction sites. Minimal time spent in an office environment.Travel by vehicle to and from work locationsRegularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odorsComfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPEPhysical Requirements:Must be able to drive and operate a motorized passenger vehicle or forkliftMust be able to lift/move up to 50 pounds frequentlyFrequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouchingMust be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work bootsMust be able to adhere to long periods of standing, walking or sittingAbility to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to express or exchange ideas by means of the spoken word to impart oral information to othersAbility to enter text or data into a hand-held device or computer by means of a traditional keyboard or 10-key numeric keypadMust be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and toolsPhysical requirements may vary by location.Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.