Senior Lead Software Analyst, Technical Support

Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes.

In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance.

Senior Lead Software Analyst, Technical Support

Insurance Technology | SQL | Oracle | P&C Billing | Production Support

Job Overview

The Senior Lead Software Analyst, Technical Support is a senior-level role focused on resolving complex data and production issues across enterprise insurance systems. This position partners with engineering, cloud, and customer-facing teams to investigate incidents, correct policy and billing data, and ensure system stability for Property & Casualty insurance platforms.

This role is ideal for an experienced insurance technology professional with deep SQL expertise who thrives in production environments and enjoys solving high-impact data and system problems.

"Majesco is a remote-first workplace; however, this role is based onsite at our client location in Erie, Pennsylvania, five days a week. Candidates must reside in or be within commuting distance of Erie."

Key Responsibilities

Data Analysis & Correction
Analyze and resolve complex policy and billing data discrepancies using SQL and Oracle databases. Execute production data fixes following established governance, compliance, and audit controls.

Incident & Problem Management
Own customer-reported incidents from investigation through resolution. Perform root cause analysis, implement corrective actions, and prevent repeat issues impacting production systems.

Collaboration with Teams
Partner with Majesco triage teams, technical account managers, Engineering/Product teams, and IT/Cloud support to drive timely issue resolution. Lead coordination across teams during high-severity incidents.

Documentation & Reporting
Document investigations, fixes, and outcomes in ServiceNow, Jira, and Confluence. Maintain clear records to support audits, reporting, and operational transparency.

Quality Assurance
Validate policy and billing data accuracy through ongoing integrity checks. Identify trends, inconsistencies, and systemic risks before they impact customers or financial results.

Operations and Maintenance
Support daily production operations to ensure high availability and minimal downtime. Monitor application and database performance, identify bottlenecks, and partner with engineering teams on long-term improvements.

Qualifications

• Bachelor's degree in Information Technology or related field, with 7+ years of experience in insurance, financial services, or enterprise software environments, or equivalent hands-on experience.
• Advanced SQL skills with hands-on experience using Oracle or other relational databases.
• Proven ability to perform root cause analysis and resolve complex production issues under time pressure.
• Strong written and verbal communication skills with the ability to explain technical issues clearly.
• Experience documenting work using ServiceNow, Jira, and Confluence.
• Strong background in Property & Casualty insurance data, production support, and system troubleshooting preferred

Preferred Skills

• Experience with software versioning and revision control systems such as SVN.
• Experience supporting both cloud-based and on-premises enterprise applications.
• Experience supporting Majesco Property & Casualty (Billing) or similar insurance billing and policy administration systems is a definite plus.

Why Join Majesco

You will work on mission-critical insurance platforms used by leading carriers. Your work will directly impact data integrity, system reliability, and customer trust-while collaborating with experienced technologists solving complex, real-world problems at scale.

As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.

What Majesco Offers:

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $80,000 to $125,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.