Call Center Representative

Job Description

Job Description

Key Responsibilities

• Answer and screen incoming internal and external calls
• Provide callers with information and direct calls to the appropriate departments
• Monitor emergency and priority phone lines and respond immediately to urgent communications
• Dispatch security and facilities personnel via radio communication systems
• Announce emergency codes and important notifications overhead throughout the hospital
• Monitor security alarms, cameras, and communication systems
• Coordinate with hospital staff while following established hospital communication protocols

Training

• Comprehensive PBX training provided
• Approximately 4–6 weeks of full-time training
• Training includes phone systems, emergency paging procedures, code announcements, and hospital communication protocols
• Emergency code announcements are considered the most challenging part of the role and require significant practice

Desired Skills

• Strong verbal communication skills
• Excellent customer service and professionalism
• Ability to remain calm and focused during emergencies
• Strong multitasking and problem-solving abilities
• Comfortable handling difficult or upset callers
• Ability to work independently and under pressure in a fast-paced environment

Work Environment

• Private office setting located within the hospital campus
• Independent role with frequent communication across multiple hospital departments
• Business casual or professional office attire required

Schedule

• 4/10 work schedule (four 10-hour shifts per week)
• Must be available to work weekends
• Preferred set shifts available, including Friday and Saturday coverage
• Current openings include:
  • 3:30 PM start

This is a Contract position based out of Mission Viejo, CA.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Mission Viejo,CA.

This position is anticipated to close on Aug 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.