Field Support Technician

Job Description

Job Description

Description

Augustine Consulting, Inc. is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Field Support Technician to join our team to provide support to tactical radio systems through New Equipment Training (NET) in support of PM Tactical Radio (PM TR).

Duties and Responsibilities:

A Field Support Technician at ACI will perform tactical radio field support and be independently responsible for troubleshooting, installation, and maintenance of C5ISR equipment. Responsibilities include but are not limited to: 

• Provide communications engineering expertise to CPE 2CIN in pursuit of technical and policy solutions to tactical enterprise and local area C4ISR challenges facing the Army’s current and future forces.
• Provide analysis and assessments and test evaluation of potential high payoff communications capabilities in support of the CPE 2CIN global war-fighter C4ISR support plan.
• Support the Government by performing trade-off studies for system level design and material acquisition of tactical communication systems implement and test such methodologies and devices.
• Monitor and respond to complex technical control facility hardware and software problems.
• Interface with vendor support service groups to ensure proper escalation during outages or periods of degradation system performance.
• Provide quality assurance review and evaluation of new and existing software products.

A Field Support Technician who fits our team is:  

• Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission. 
• Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter. 
• Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders. 
• Forthright: speaks with conviction; argues based on understanding, respectfully. 
• Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected. 
• Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests. 
• Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly. 

• Must be a U.S. citizen.
• Due to the sensitive nature of the work being performed, a candidate must possess or have the ability to possess a Department of War (DOW) Secret clearance.
• Bachelor’s degree in a related field (Computer Science, information Systems, Engineering, Business or related scientific or technical discipline). Four (4) additional years of direct relevant technical experience may be substituted for education.
• A minimum of five (5) years related experience.
• Capability to distinguish between hardware and software problems in multi-vendor systems.
• Up to 50 percent travel depending on the workload.
• Ability to travel to austere locations and maneuver in and around military vehicles of all types.

• Competitive salary
• Comprehensive Medical, Dental, and Vision plans
• Group Life and Voluntary Life Insurance plans
• Retirement Savings Plan
• Paid Time Off
• Paid Parental Leave
• Tuition and Professional Development Reimbursement Program