OPERATIONS & MGMT CONSULTANT I - SES

Operations & Management Consultant I - SES - 60052656

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families in the Economic Self-Sufficiency program. This position may be located in Hillsborough or Sarasota County. Teleworking is not an option. Facility is a tobacco free environment. The bi-weekly salary range for this position is $1,692.89 - $3,160.67.

This is a highly responsible position assigned to report directly to the Program Administrator in the Economic Self Sufficiency Program and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs. Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback. This is advanced professional work supervising and directing employees.

The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

Primary duties may include but are not limited to:

• Provides direct supervision of front-line supervisors for the delivery of services to Departmental customers.
• Evaluates subordinates and their administrative units on performance and quality of service delivered to departmental customers; provides positive reinforcement along with corrective actions as necessary.
• Develops and coordinates corrective action reports for effectiveness and timelines within program policy and procedure guidelines.
• Monitors and evaluates operational outcomes.
• Analyzes performance data.
• Recommends and initiates performance improvement strategies.
• Prepare reports and presentations.
• Assists with operational planning and service delivery.
• Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues.

Knowledge, skills and abilities:

• Excellent people skills.
• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations.
• Ability to solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Expertise in FLORIDA, AMS, MES, Qlik, Excel, Word and other commonly used systems or applications to manage and communicate workload for ESS.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments; communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum requirements:

• Four years or more of professional experience working with Department of Children and Families (DCF) Economic Self-Sufficiency processing applications for government assistance for eligibility determination, investigation, interviewing or counseling, OR a bachelor's degree from an accredited college or university can substitute for the experience.
• Minimum one year of supervisory experience over eligibility in the DCF-ESS Program.
• Valid Driver's License.
• Must be able to lift 25 lbs. or more.
• Must be willing to travel.