Head of Client Risk Management

Role Overview

The Head of US IWPB Client Risk Management is within the First Line of Defense and is accountable for the effective governance and management of non‑financial risk, sales quality, and business resiliency across the US IWPB organization. This role requires hands‑on engagement across Private Banking, Retail and Wealth products, distribution channels, customer workstreams, and key IWPB functions to strengthen first line risk management and mitigate inherent risk.

The remit covers non‑financial risks across Regulatory Compliance, Technology and Cyber Security, Legal, SOX, Operational Resilience, and Product Due Diligence.

Responsibilities

• Work closely with US IWPB executive management, the US IWPB Chief Risk Office, and the US Chief Control Office to support effective risk identification, assessment, mitigation, and governance.
• Be responsible for escalating and reporting material risks, issues, and control weaknesses to ensure timely visibility and decision‑making.
• Lead and oversee a team and core first line priorities, including incident management, sales quality and conduct, business risk and resiliency, issue management (from identification through remediation tracking and closure validation), risk assessments and control oversight.
• Coordinate and provide oversight for regulatory exams, audits, and compliance reviews, including regulatory self‑assessments.
• Prepare reporting and deliver presentations to senior governance forums.

Qualifications

• Minimum of a bachelor’s degree.
• Background in banking risk management including internal audit, Risk, Compliance or business risk management. Professional designation preferred (e.g., CRCM, CRISC, CISA, ERM, or similar).
• Demonstrated experience leading strategic initiatives and project management.
• Strong analytical capability, including the ability to assess evidence, identify themes, and reach sound, well‑reasoned conclusions.
• Excellent organization and time‑management skills, with the ability to prioritize and deliver at pace.
• Strong understanding of, and commitment to, compliance with relevant internal policies and laws/regulations.
• Proven stakeholder management skills, with the ability to work effectively across levels of seniority and build trusted partnerships.
• Excellent written and verbal communication skills, including confident executive‑level reporting and presentations; strong expertise in risk and control practices.
• Sound judgement, effective problem‑solving, a strong sense of urgency, high initiative, and the highest standards of professional and personal integrity.

Benefits

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry‑leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

EEO Statement

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.