Student Success Counselor

Student Success Counselor

SUNY Ulster County Community College, a two-year branch of the State University of New York located ninety miles north of New York City in the Catskill Mountains, is currently accepting applications for a Student Success Counselor. The Student Success Counselor reports to the Director of New Start and is responsible for providing counseling and advising on complex issues regarding student academic progress and wellness. The Student Success Counselor will manage a caseload of students with a focus on adults. Counseling services will include management of holistic supports, mentoring, and guidance in accessing community-based resources. The Student Success Counselor will serve as a primary point of contact for students from admission to completion, will support students in the creation of an academic and career plan and is responsible for monitoring student progress on their plan and providing and coordinating resources, referrals, and support to facilitate student retention and completion. This position may require occasional evening and/or weekend hours, as needed, to support adult schedules and attend community events.

Major Accountabilities/Duties:

• Provides support and assistance in accessing public benefits for students who are identified or self-identify as eligible. Assists students in navigating access and maintenance of public assistance. Provides case management services for students enrolled in SNAP E&T.
• Assist in connecting students to state and community resources including food security, housing insecurity, and childcare.
• Responsible for implementation of proactive advising model (i.e., EMPathways Mobility Mentoring).
• Develops and delivers programing related to state and community resources to support students.
• Develops and Facilitates professional skills workshops with timely, relevant content.
• Conducts student intake interviews and referrals.
• Ensures compliance with all federal and state laws, BOT policies, and professional standards of practice.
• Maintains compliance with confidentiality as it relates to FERPA, Title IV.
• Implements technology solutions to support service delivery, referrals, and data collection.
• Collects, analyzes, and uses data to inform practices, improve services and the student experience.
• Collaborates with Student Success and wellness offices to ensure all students have access to supports necessary for student success.
• Coordinating and running the New Start four-week summer program.

Minimum Qualifications:

• A Bachelor's Degree in education, student development, social work, or a related field.
• Two (2) year or more previous experience in one or more of the following: advising, student recruitment/retention, case management, or related student services using a proactive and innovative approach which results in demonstrated outcomes, i.e., student development, program retention, graduation, and academic planning; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Proven track record of supporting students or clients in overcoming personal or academic challenges.
• Experience with programs and strategies to support first-generation, low-income, non-traditional, minoritized, and at-risk students,
• Experience utilizing technology for day-to-day tasks.
• Proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student population.
• Excellent oral and written communication skills along with strong information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Preferred Qualifications:

• Master's Degree in Education, student development, social work, or a related field.
• Bilingual / multilingual.
• Experience supporting students in academic goal setting and career planning.
• Experience using educational and/or case management technology platforms.

And

• Commitment to community college goals and objectives of providing quality programs and services for culturally, socio-economically, ethnically, and academically diverse students and students with disabilities; personal qualities to work effectively and with sensitivity in a multicultural environment; awareness of and commitment to the needs of non-traditional and/or re-entry students with diverse abilities and interests.

Salary: A starting salary of $52,500 with an excellent benefits package. This position is contingent upon adequate funding.

Additional Information

SUNY Ulster offers a competitive benefits package including medical, dental, and vision, life insurance, NYS or SUNY TIAA Retirement Plan, SUNY Perks, tuition waivers, including dependent waivers, and tuition assistance. In addition, OPAP-covered members receive, on an annual basis: 24 vacation days, 12 sick days, 6 personal days, and 12 holidays including 3 floating holidays. In addition, the College is closed on the day prior to Thanksgiving, and between December 26 - January, 1, known as the Holiday Curtailment.

Application Process:

The position is open until filled. However, to ensure consideration, application materials should be received via email by April 7, 2026 at 4:00 pm EST to be given priority consideration. Applications received after the deadline are not guaranteed to be reviewed. SUNY Ulster reserves the right to close, continue, cancel, postpone or restart the recruitment at any time. Applicants must submit the following materials to be considered for the position:

• Resume or CV
• Cover letter which discusses your qualifications and interest in the position
• Copy of transcripts indicating possession of appropriate coursework and degrees (official copies will be required at the time of hire)
• Contact information for 3 professional references

Conditions of Employment

Employment with SUNY Ulster is not complete or official until applicants meet all pre-employment requirements, and the Board of Trustees has approved. Offer and assignment of employment is subject to verification of all information provided on the employment application, fingerprint check, verification of the right to work in the United States and all other required pre-employment conditions are met. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.