Platform Logistics & Operations Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

DUTIES AND RESPONSIBILITIES

1. Business Operations & Program Ownership

a. Partner with the Director of Platform Operations to operationalize strategic initiatives across Platform Delivery.

b. Take ownership of established programs, processes, and workflows once developed, ensuring consistent execution and continuous improvement.

c. Support rollout and sustainment of new processes, tools, and operating rhythms across markets.

d. Track and manage ongoing departmental initiatives, ensuring alignment, accountability, and progress.

e. Identify operational gaps and implement solutions to improve efficiency and scalability.

f. Coordinate across functions to ensure alignment and effective handoffs.

2. Office Operations & Logistics

a. Oversee day-to-day office operations across assigned markets, ensuring teams have the resources and support needed to operate effectively.

b. Coordinate with facility teams, vendors, and internal stakeholders to manage supplies, budgets, and onsite logistics.

c. Support a range of office environments, including traditional office spaces and active construction site offices (e.g., jobsite trailers).

d. Support logistics for leadership visits, client engagements, Board/investor meetings, and recruiting activities.

e. Assist with new office setup and ongoing operational management as the organization expands into new markets.

f. Serve as a point of contact for office-related needs and issue resolution.

3. Administrative Support & Operational Execution

a. Provide high-quality administrative support to Platform Delivery leadership, including complex calendar management, meeting coordination, and preparation of materials.

b. Anticipate leadership needs, proactively manage priorities, and ensure alignment across competing demands.

c. Prepare presentations, summaries, and supporting materials for leadership meetings, including internal reviews and executive-level discussions.

d. Track action items and ensure follow-through across teams and initiatives.

e. Support execution of critical documents and coordination across markets.

f. Plan and coordinate internal meetings, offsites, and events aligned with business priorities.

4. Onboarding & Team Experience

a. Support onboarding for new Platform Delivery employees, ensuring a seamless transition from People & Culture into the business.

b. Track onboarding progress, training completion, and early employee experience.

c. Partner with leadership to continuously improve onboarding processes as the organization scales.

5. Special Projects & Evolving Business Needs

a. Support and lead special projects and cross-functional initiatives as business needs evolve.

b. Take on additional responsibilities and operational scope in support of Platform Delivery priorities.

c. Assist in building, refining, and scaling processes, tools, and reporting structures.

d. Contribute wherever needed to ensure team and organizational success in a fast-paced, high-growth environment.

MINIMUM QUALIFICATIONS:

• 3+ years of experience in operations, business operations, administrative support, logistics, or a related field.

• Strong execution mindset with the ability to own and run processes independently.

• Comfortable operating in a hands-on role that includes both administrative execution and operational ownership.

• Exceptional organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced, evolving environment.

• Strong communication and interpersonal skills; able to work effectively across teams and levels.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook required).

PREFERRED SKILLS:

• Experience in business operations, program coordination, or internal operations within a growing organization.

• Exposure to construction, design, engineering, or data center environments, or ability to quickly learn industry terminology and workflows.

• Experience supporting executive-level reporting, dashboards, or Board-level materials.

• Strong Excel and/or data analysis skills; ability to synthesize information into clear, actionable insights.

• Experience with process development, tracking tools, or operational reporting.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand

• Frequently required to walk

• Frequently required to sit

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Aligned Data Centers is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.