Regional Director (Metro Area)

Description

Location : Portland Metro & Surrounding Areas (On-site Role)

Counties Served : (Supporting all of Clackamas, Clatsop, Columbia, Marion, Multnomah, Polk, Washington, Yamhill)

About Premier Community Supports

Premier Community Supports, LLC hires Direct Support Professionals (DSPs) who provide high-quality, person-centered care to Individuals with Intellectual and Developmental Disabilities through in-home and community-based services, including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.

About the Role

As a Regional Director, you'll play a key leadership role in shaping the success of Premier Community Supports' Community Living Supports (CLS) programs. You'll lead and develop County Managers, drive operational excellence, ensure high-quality person-centered services, and build strong partnerships throughout the communities we serve. Your leadership will directly support our employees, Individuals, and families while helping expand Premier's impact across the Portland/Salem region.

Leadership & Team Development

• Lead, coach, and mentor County Managers and office teams through ongoing support, professional development, goal setting, and performance management.
• Recruit, hire, onboard, and train County Managers while supporting the development and training of County Manager Assistants.
• Promote Premier's mission, values, and culture by modeling strong leadership and supporting employee engagement.
• Ensure County Managers receive ongoing guidance, resources, and support to be successful in their roles.

Regional Operations & Service Excellence

• Oversee daily CLS operations across assigned counties to ensure quality, person-centered services and operational effectiveness.
• Provide oversight and support for Individual onboarding, DSP onboarding, Individual/DSP matching, office operations, and service continuity.
• Coordinate county coverage and operational needs during staff absences.
• Support County Managers with community engagement, relationship building, and local program development.

Compliance, Quality & Risk Management

• Ensure compliance with Oregon Administrative Rules (OARs), Premier policies, Standard Operating Procedures (SOPs), and applicable state and federal regulations.
• Review and oversee Incident Reports, EVV Exceptions, Overtime Requests, audits, and corrective action plans.
• Conduct operational and compliance audits to identify opportunities for improvement and mitigate regulatory, financial, and operational risks.
• Monitor county performance metrics and partner with County Managers to address identified concerns.

Relationship Management & Community Partnerships

• Build and maintain strong relationships with Individuals, families, Direct Support Professionals (DSPs), County Case Management Entities (CMEs), community partners, and government agencies.
• Serve as a liaison between CLS operations, Premier leadership, internal departments, and external partners.
• Support County Managers in developing collaborative relationships with local service partners and community stakeholders.

Program Growth & Strategic Initiatives

• Partner with Premier leadership, Marketing, and Development teams to expand CLS services, increase market presence, and support growth into new communities.
• Advocate for Premier programs while balancing quality service delivery with sound financial stewardship.
• Provide leadership and oversight for additional service lines as assigned, including 24-Hour Residential, Day Support Activities (DSA), Employment Services, and Positive Behavior Supports (PBS).

Requirements

Qualifications & Skills

• We’re looking for someone who can thrive in a dynamic work environment and embraces both leadership and hands-on support.
• Strong leadership, coaching, and team development experience.
• Excellent communication, relationship-building, and conflict resolution skills.
• Strong organizational, analytical, and problem-solving abilities.
• Knowledge of human services, person-centered supports, and regulatory compliance.
• Experience interpreting policies, managing risk, and leading operational improvements.
• Proficiency with Microsoft Office and standard business software.
• The ability to travel locally and overnight as business needs require.

Education & Experience

• Bachelor's Degree or related field preferred.
• Four (4) years of Human Services experience preferred.
• Minimum two (2) years of experience supporting Individuals living with Intellectual and Developmental Disabilities (IDD); four (4) years preferred.
• Leadership or supervisory experience within community-based or human services programs preferred.

What We Offer

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 120 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Pay Period: 1st and 16th of the month
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

Why Join Us

• Impactful role in a mission-driven environment that supports individuals and families.
• Opportunity to shape onboarding, compliance, and operations your work really makes a difference.
• Supportive team culture where your ideas and initiative are valued.
• Growth potential as you collaborate across functions and build relationships across the community.
• Feel valued every day knowing you’re helping individuals live their best lives
• Join a team that cares about each other and supports growth and wellbeing
• Be part of a home-like setting not just “a job” but a community

Empower Lives. Build Futures. Join Our Team!