BOH Shift Leader

Back of House Shift Leader

Our Back of House Shift Leaders are the heartbeat of the kitchen. They lead with a servant's heart, bring energy to the team, and create an environment where food is prepared safely, quickly, and with excellence every time. This role is responsible for running the shift and keeping back of house operations smooth, organized, and focused. From overseeing food safety and quality standards to managing throughput, positioning, and kitchen communication, Shift Leaders keep everything moving while delivering an exceptional guest experience from behind the scenes. You'll work closely with our Directors to execute daily goals, uphold Chick-fil-A standards, and coach and develop team members in real time. This isn't just about getting through a shift, it's about setting the tone, leading by example, and making the entire team better. If you love leading people, thrive in a fast-paced environment, and take pride in operational excellence, this role is for you.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Complimentary meal during scheduled shift

BOH Shift Leader Responsibilities:

Lead and execute back of house operations, ensuring a smooth and successful shift

Set the tone by modeling a positive attitude, professionalism, and a strong sense of urgency

Ensure all food is prepared safely, accurately, and meets Chick-fil-A quality standards

Oversee food safety, cleanliness, and organization standards at all times

Coordinate team member breaks and maintain proper kitchen coverage throughout the shift

Ensure all kitchen positions are staffed, supported, and operating efficiently

Identify and resolve bottlenecks to keep kitchen operations flowing at a high level

Monitor product levels, prep, and waste to maintain readiness and efficiency

Coach and develop team members in real time to improve performance and confidence

Maintain clear and consistent communication with Directors regarding shift performance, updates, and operational needs

Step into any position as needed to support the team and ensure speed and accuracy

Approach challenges with a solutions-focused mindset, proactively identifying and resolving issues rather than focusing on obstacles

Qualifications and Requirements:

Demonstrates strong character, integrity, and a servant's heart

Ability to lead, influence, and support others in a positive, team-oriented kitchen environment

Communicates clearly and professionally with team members and leadership

Takes initiative, shows ownership, and follows through on responsibilities

Ability to think critically, solve problems, and make sound decisions in a fast-paced kitchen environment

Maintains a solutions-focused mindset, addressing challenges proactively and constructively

Committed to upholding Chick-fil-A food safety, cleanliness, and quality standards at all times

Coaches and supports team members with care, accountability, and attention to detail

Reliable, dependable, and maintains consistent attendance and professionalism

Ability to work a flexible schedule, including mornings, evenings, and Saturdays

Previous leadership or kitchen experience preferred

Ability to lift and carry up to 50 pounds, stand for extended periods, and work in a physically demanding environment

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.