Box Office Manager on Duty - Part-Time

Job Description

Job Description

REPORTS TO: Ticketing & Database Manager
SUPERVISORY RESPONSIBILITIES: None
FLSA Status: Non-Exempt DEPARTMENT: Audience Services
LOCATION: On-site, Knoxville, TN

JOB SUMMARY:

Reporting to the Director of Ticketing, the Part-time Box Office Manager on Duty (MOD) performs duties related to ticket sales, general customer service, and other administrative work for the Historic Tennessee Theatre Foundation (HTTF), a nonprofit organization. This is a part-time, non-exempt hourly position. The individual in this role must be a highly detail-oriented and technology savvy self-starter to perform essential duties in ticket sales, customer service, and general administrative support for the Tennessee Theatre. The Box Office MOD plays an important role by serving ticket customers by walk-up during our event hours.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Selling event tickets in Ticketmaster’s Archtics system by walk-up at the box office.
• Acts as Manager on Duty during event times; making efficient decisions in line with Tennessee Theatre Box Office policies.
• Aids the event staff in monitoring tour/event needs provided by the Ticketing department; reporting, ticket counts, etc..
• Oversees Night-of-show needs for an operational Box Office; including pricing signage, Platinum Reports, VIP Reports, and other supporting documents for a successful performance.
• Resolving ticketing issues requiring thorough investigation within multiple ticketing systems.
• Handling customer inquiries at the box office during events about ticket availability, accessing digital tickets, and other general questions.
• Availability to work all days of the week as well as evenings and holidays. Will apply for 25% of available events monthly.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of point of sale, ticketing systems, and theatre/venue processes
• Computer literacy and technology proficiency in standard word processing, spreadsheet and ticketing software applications required.
• Excellent interpersonal skills.
• Ability to communicate in a congenial and professional way via phone, email, and in person.
• Ability to work independently and successfully manage multiple projects with competing deadlines, in a busy, sometimes noisy, office environment.
• Ability to learn new skills quickly and apply new knowledge to the tasks at hand.

COMPETENCIES

• Decision Making & Judgment : Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Customer Focus : Builds and maintains customer satisfaction with the products and services offered by the organization.
• Technology Friendly : Comfortable in a variety of systems and interfaces on a daily basis.
• Teamwork : Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Detail Oriented : Thoroughly looks at work involving numbers and details to ensure accuracy.
• Stress Tolerance: Maintains composure in highly stressful or adverse situations.
• Tact : Diplomatically handles challenging or tense interpersonal situations.
• Attention to Detail : Diligently attends to details and pursues quality in accomplishing tasks.

PHYSICAL REQUIREMENTS:

• Availability to work all days of the week as well as evenings and holidays. Will apply for 25% of available events monthly. Based on event needs.
• Ability to clearly communicate verbally in person and over the phone.
• Ability to hear clearly in different environments, including in person, by phone, and over other sounds to understand and distinguish speech and/or other sounds.
• Ability to sit for long periods of time.
• Clarity of vision at approximately 20 inches or less, including use of computers.
• Entering text or data into a computer or other machine by means of a traditional keyboard. EDUCATION AND EXPERIENCE:
• A minimum of one (2) years in customer service or live event industry, with direct ticketing experience preferred.
• High School Diploma required (or GRE), bachelor's degree preferred.

ABOUT THE TENNESSEE THEATRE

The Tennessee Theatre is an ornate, 1600-seat historic movie palace fully renovated into a multi-purpose performing arts venue. With over 220 booked days, it hosts more than 175 events annually, ranging from touring concerts, comedy, and Broadway; resident symphony, opera, and jazz performances; classic movies; children and family events; patron events; and private rental events. It is a treasured architectural landmark, a cultural cornerstone of the region, and an entertainment destination beloved by generations of audiences. The HTTF mission is to preserve, maintain, and operate the Official State Theatre of Tennessee as an arts and entertainment cornerstone for the cultural enrichment and enjoyment of all.

The Theatre has recently acquired and renovated a neighboring building (24,000 sf spread over seven levels) that is physically connected to the Theatre building and used primarily to enhance and expand Theatre programming (pre- and post-show receptions, private intermission lounges, rehearsal and educational spaces, and more) as well as additional private rental use. The new spaces are complete, and full activation of this building is expected in 4Q 2026.

The Historic Tennessee Theatre Foundation is committed to creating a welcoming and inclusive environment for all individuals. We celebrate diversity and are dedicated to fostering an atmosphere free from discrimination. We believe this enriches our organization and enhances our ability to fulfill our mission. Discrimination in any form is not tolerated, and we encourage all qualified individuals to apply for opportunities with us.

DISCLAIMER : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. This job description does not in any way constitute a contract or guarantee of employment.