Landlord Relations Liaison (128)

Landlord Relations Liaison

DHA Headquarters - Dallas, TX 75212

Overview

Salary Range $63,000.00 - $83,318.00 Salary/year Position Type Full Time Education Level 4 Year Degree

Description

Join the team dedicated to providing affordable housing solutions across North Texas.

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As a Landlord Relations Liaison at DHA, you play a key role in accomplishing the agency's goals by establishing and maintaining effective communication between landlords and DHA. You will work to ensure that landlords' needs are met, address any concerns or issues that arise, and help maintain a positive relationship throughout the leasing process.

Enjoy These Benefits When You Join The DHA Team!

Flex Work: 4.5 or 4-Day Work Week - Paid Time Off + 12 Paid Holidays - Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan

Tuition Reimbursement - Employee Assistance Program: Financial, Legal, Mental Health and Counseling - Medical, Dental and Vision Plans

Section 125 Pre-Tax Cafeteria Plan - Health Savings and Flexible Spending Accounts - Term Life Insurance: Short- and Long-term Disability Plans

Key Responsibilities

• Serve as the main point of contact for landlords, addressing their inquiries, concerns, and requests related to their properties.
• Build and maintain strong, positive relationships with landlords to ensure their satisfaction and trust in the leasing process.
• Keep accurate records of landlord communications, property-related concerns, and any issues that arise. Provide periodic reports to management on landlord satisfaction.
• Provide landlords with up-to-date market trends, rental rates, and insights to help them make informed decisions about their properties.
• Ensure that landlords' properties and leasing agreements comply with local laws and HUDS regulations.
• Educate landlords on DHA policies, HUD Regulations, to empower them in making informed decisions.
• Provide exceptional customer service, aiming to exceed landlords expectations and promote long-term, mutually beneficial relationships.
• Foster strong relationships with landlords to encourage long-term partnerships and property management business retention.

Knowledge and Skills for Success

A successful Landlord Relations Liaison has

• Previous experience in property management, customer relations, or a related field.
• Strong communication and negotiation skills.
• Ability to handle sensitive and complex situations with professionalism and diplomacy.
• Knowledge of real estate laws, landlord-tenant regulations, and property management best practices.
• Knowledge of DHA's organization, operations, policies and procedures.
• Knowledge of HUD and DHA residential and multi-family building codes, maintenance and health standards, and inspection procedures.
• Knowledge of Marketing Research, Reporting Research Results, Statistical Analysis, Market Segmentation, Objectivity, Deals with Uncertainty, Financial Skills, Analyzing Information, Results Driven, Documentation Skills, Decision Making.
• Knowledge of public housing management and occupancy issues and requirements and the scope of the fair market rents, principles, practices and procedures.
• Knowledge of the principles of record keeping and records management.
• Knowledge of business and personal computers, and spreadsheet software applications.
• Skill in understanding, interpreting and applying relevant standards and procedures, and applicable Federal rules and regulations.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in working under pressure of deadlines, and establishing and maintaining cooperative working relationships with other DHA staff.
• Skill in effective communication, both verbal and written.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.
• Experience in a liaison, coordinator, or relationship management role.
• Familiarity with local real estate markets and rental trends.
• Strong problem-solving skills and the ability to handle conflict resolution effectively.
• Organizational skills for assessing, reviewing, updating and maintaining files, reports and documentation
• High emotional intelligence to build strong working relationships with coworkers and interact with people of all backgrounds
• Strong communication and interviewing skills
• Proficiency in using property management software and Microsoft Office Suite.

Qualifications

• Bachelor's degree in Business, Real Estate, Public Administration, or a related field
• Two (2) years of related work experience
• Or an equivalent combination of education and experience