Customer Service Specialist

Customer Service Specialist City of Edinburg City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greeting callers on the phone in a friendly and cheerful manner with the intent of solving and addressing the caller's issues, concerns or questions. The Customer Service Specialist position earns competitive pay of $15.05/hr . We provide great benefits and perks, including paid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer an employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. About City of Edinburg Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work. Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees! A Day in the Life of a Customer Service Specialist As a Customer Service Specialist, you spend your day answering a multi-line phone system within 3 rings in a professional courteous manner and processing requests effectively, while maintaining a warm friendly demeanor. Your work typically involves accurate account assistance, information, and/or routing to the appropriate services. Your job is essential to the city, and you refer callers or visitors to services or resources at other agencies or organizations. You are constantly on your toes and ready for any new and unexpected challenges that may arise. This can include performing clerical or data entry duties, working with various software programs and telephone consoles, and participating in payroll functions, bookkeeping and accounting procedures, invoicing, preparing requests for quotations and purchase orders. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with skills in administrative clerical support and a genuine enjoyment of what you do! Qualifications for an Office Specialist Required Education: High school diploma, GED or equivalency Education Preference: Community college, vocational, business, technical, or correspondence school certificates are likely sources. Required Work Experience: One (1) year of related work experience in customer relations. Experience Preference: Three (3) years in a related field. Must have a current valid class "C" driver's license from the Texas Department of Public Safety. Bilingual English/Spanish Required. Are you someone who prefers hands‑on work, has excellent oral and written communication skills, is attentive to detail, enjoys working as part of a team, and considers dependability one of your strengths? If yes, you might be perfect for this Customer Service Specialist job! Ready to Join Our Team? If you feel that you have the right skills in general office procedures and policies, as well as general office equipment and computers to succeed as our Customer Service Specialist, apply now using our mobile‑friendly application. Location: 78541 Applicants will be subject to a complete background investigation. Incomplete, inaccurate, or failure to report information will result in rejection from consideration. Applicants must also take and pass a pre‑employment drug test administered by the City of Edinburg at the City’s expense. #J-18808-Ljbffr