CX Business Architect - REMOTE
Full-time
PTP
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide thought leadership to develop innovative business solutions for our clients
- Identify and pursue longer term initiatives that help maintain and grow accounts
- Prioritize features for major initiatives when planning releases
- Refine features in the backlog to clearly define requirements, benefits, and priorities
- Optimize delivery processes and methodologies to enhance efficiency and results
- Lead business requirements sessions with client staff
- Contribute as a member of delivery teams for business case development, design and testing
- Assist in mapping requirements to designs, maintaining traceability through the process
- Support the management of client expectations through day-to-day interactions with clients
- Guide client understanding of proposed solutions and the business value they will bring
- Own and drive the completion of project deliverables
- Develop, maintain and grow client relationships
Requirements
- 10+ years of business consulting experience on contact center, self service, and CX projects
- 5+ years on large-scale IVR projects
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience working in large, complex client environments
- Excellent written and oral communication skills
- Excellent presentation skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the CX Business Architect - REMOTE in Austin, TX vacancy
- ...Description PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful...Remote workFlexible hours
People Technology & Processes LLC
United States5 days ago - ...Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and... ...information, visit: NWN.ai.ResponsibilitiesThe Business Architect role is responsible for complete... ...unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible...Remote workLocal areaFlexible hours
- ...Concentrix is seeking a Principal Architect for the Google Cloud CX stack, focusing on Gemini Enterprise for CX and CES. You will lead the technical design and oversight of innovative customer engagement solutions, unifying Dialogflow CX, Gemini, and CCaaS into an integrated...Remote job
$160k - $175k
...DoingBusiness Architecture is a critical bridge between business leaders, technology leaders, and Technology Architects to ensure that strategy, capabilities and... ...2 days per week on-site, while other days may be remote.How You’ll Succeed Strategic Thinking Approach: Take...Remote workFull timeFlexible hours2 days per week$77.6k - $176k
Pega Business ArchitectThe Opportunity:You know that true progress is made at the intersection... ...of business and tech, and as a Business Architect, you’re highly skilled in both. Here,... ...have their cameras on during meetings.Remote: If this position is listed as remote, there...Remote workFull timeContract workPart timeWork at officeLocal area$51.67 - $86.11 per hour
...Are you ready to join a growing team? CTG is seeking to fill a Business Architect opening for our client. Location : Buffalo, NY (Preferred) / Remote. Candidates must be willing to travel to Buffalo, NY every 4-6 weeks and work onsite Monday through Thursday during...Remote workContract workLocal areaMonday to ThursdayCTG, Inc.
Buffalo, NY1 day ago- Booz Allen Hamilton is seeking a Business Architect in Maryland to help transform business processes with BA deliverables, BPMN workflows, and enterprise architectures. You will engage with business and IT stakeholders, craft use cases, and present state/target architectures...Remote job
$90.55k - $114.56k
Overview Join to apply for the Business Architect role at GEHA Health . G.E.H.A (Government Employees Health Association, Inc.) is a nonprofit... ...Assistance Program Work location and eligibility: This is a remote opportunity. G.E.H.A does not hire employees from certain U.S...Remote workTemporary workLocal areaWork from homeHome office- ...their investment technology ecosystem. We are looking for a Business Architect to lead the documentation and modeling of their current and future... ..., and Enterprise Architecture. This role is a fully remote, multi-month consulting engagement. Key Responsibilities Architectural...Remote workWork at office
- Job Title: Business Architect (Life and Annuity Domain) Location: Oklahoma, US (Initially 4 weeks at client location, then REMOTE) Duration: 3 months contract with possible extension Domain Experience: Life and Annuity Domain, at least 5+ years Job Description Key Responsibilities...Remote workContract work
- ...inference server, kernels and product teams. Based at our Santa Clara HQ with a hybrid onsite schedule (3 days/week) and possible remote options across the US, you will translate workload analysis into modeling inputs and identify HW/SW #J-18808-Ljbffr Jobleads-USRemote work3 days per week
- ...Integrated Services, the AI Transformation Architect is a hands-on builder and transformation... ...development and cycle planning, and business teams, translating high-friction workflows... ...distance to a Ford hub location or remote for non-local candidates. #LI-Hybrid #LI...Remote workWork at officeLocal areaImmediate startFlexible hours
- ...position works closely with and engages business and technical stakeholders of the FedEx... ...business vision. The Value Stream Business Architect will articulate and communicate the... ....02 USD Monthly Additional Details: Remote 9AM - 5PM Monday- Friday Pay Transparency...Remote workHourly payMinimum wageFull timeContract workMonday to Friday
FedEx Logistics
Lee County, NC2 days ago - ...all applications and next steps. Our partner is looking for a Business Architect based in United States. The Business Architect will shape... ...project-management methodologies is preferred. Benefits: Remote position available nationwide across the United States....Remote workFull time
jobgether
United States4 days ago - ...apply now. We are currently seeking a Service Delivery Architect for Applications, Business Processing, and Infrastructure Services to join our team... ...to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to...Remote workWork at officeFlexible hours
NTT DATA, Inc.
Indiana19 days ago $77.6k - $176k
...know that true progress is made at the intersection of business and tech, and as a Business Architect, you’re highly skilled in both. Here, you’ll have the... ...generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still...Remote workFull timeContract workPart timeWork at officeLocal area- ...Business Intelligence Architect/Developer The specialist will configure, customize, and launch a production-ready Moodle LTS environment, supporting... ...for handoff. Location: 450 W State St., Boise, ID (remote) Interview: Webcam or In-Person Required Skills...Remote work
InstantServe LLC
United States1 day ago $141.93k - $177.41k
...shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and... .... As a perk, we also have up to four weeks per year of fully remote work!ResponsibilitiesCustomer-facingLead the CX Strategy team, setting...Remote workWork at officeWork from homeShift work- ...shape the product roadmap. As Brex becomes an AI‑native company, our CX organization leads that shift: building the systems, metrics, and... .... As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Customer‑facing Lead the CX Strategy team,...Remote workWork at officeWork from homeShift work
$80 per hour
...refine, and evaluate CEO- and board-level materials, leveraging expert PowerPoint techniques to ensure precision and clarity. This remote, flexible role offers 5-20 hours per week with an $80/hour compensation, starting ASAP. Ideal candidates bring 4+ years in corporate...Remote jobImmediate startFlexible hours$149.6k - $254.32k
...Space Vehicle Engineering team with new business pursuits through architecture trades, system... ...What Youll Do: As the Space Vehicle Architect assigned to a mission area or a... ...production floor, or cleanroom, outdoors or remote research environment. May occasionally...Remote workFull timeTemporary workPart timeWork at officeLocal areaWorldwide3 days per weekBAE Systems
Broomfield, CO3 days ago$100k - $124k
...Job Description Job Description At Davis Partnership Architects, we believe in creating innovative, sustainable, and aesthetically beautiful... .... Although many of us are working a hybrid in-office and remote from home schedule, working from Denver is required. Roles...Remote workWork at officeWork from homeDavis Partnership Architects
Denver, CO19 days ago- RemoFirst is seeking a Strategic Partner Manager to own and grow a key strategic partnership. You’ll drive activation, train partner teams, and collaborate with marketing and sales to accelerate referral growth from this alliance. Based in the United States and able to ...Remote job
- ...Join Sapiens as our Lead Business Value Delivery Architect / Lead Solution Architect and play a pivotal role in taking client-facing insurance... ...d love to hear from you. Working model: East Coast (Remote) What you will do: You'll own the professional...Remote workImmediate start
Sapiens
Remote21 days ago - ...My IT LLC is seeking a Performance Testing Lead / Architect to lead performance strategy, testing, analysis, and optimization for complex... ..., and expertise in performance analysis tools. The role is remote and focuses on critical workflows and stakeholder reporting....Remote work
myIT.com
United States13 hours ago - ...individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase... ...profitability, operational discipline and execution. This is a remote position. Job Responsibilities Revenue Performance Management...Remote jobFlexible hours
$250k
Overview Business Value Architect (Sales Executive) Salt Technologies, Inc. is a trusted Technology & AI Consulting Company with 13+ years of experience... ...relationship-driven mindset Location: Based in the US, remote-first, with flexibility to travel for key meetings/events...Remote workContract workFor contractorsFlexible hours- A forward-thinking company is looking for a Sales Director to lead their sales team and develop strategies to hit sales KPIs. The ideal candidate will possess strong leadership skills, over 10 years of sales experience, and a proven ability to create effective sales processes...Remote job
- ...Verint Architect At Verint, we believe customer engagement is the core of every global brand... ...elevate Customer Experience (CX) and increase workforce productivity by delivering... ...to build robust solutions that meet our business objectives following continuous integration...Remote workLocal areaShift work
Verint Systems
United States1 day ago - ...Principal Architect Caylent is an AI-first cloud services company... ...ambitious ideas into meaningful business impact. As an AWS Premier Tier... ...come first. We are a fully remote global company with employees... ...and mentor junior and mid-level CX engineers through pairing and...Remote work
Caylent
United States5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CX Business Architect - REMOTE. Be the first to apply!
Related searches
- junior remote developer Austin, TX
- college summer internship remote Austin, TX
- remote senior salesforce administrator Austin, TX
- remote transcription Austin, TX
- loan officer remote Austin, TX
- junior front end developer remote Austin, TX
- cad remote Austin, TX
- remote entry level web developer Austin, TX
- remote account manager Austin, TX
- remote recruitment consultant Austin, TX