Inside Sales & Customer Care Specialist

Top-Tier Benefits: The Inside Sales & Inventory Specialist at Richards Building Supply, serves as a primary point of contact for customers while also supporting branch inventory management, purchasing, receiving, and accounts payable processes. This role balances customer-facing sales responsibilities with operational duties that help maintain inventory accuracy, product availability, and financial integrity. Working closely with the Branch Manager, Warehouse Manager, Outside Sales team, Corporate Purchasing, and Accounts Payable, this position plays a critical role in supporting both customer satisfaction and branch efficiency. Why Join Us? Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work! Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!). Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses. Top-Tier Benefits: Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match. Additional voluntary benefits, including disability coverage and accident insurance. Career Growth: We invest in your success—whether through training, promotions, or new opportunities. Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment. What You'll Do Inside Sales & Customer Support (Primary Focus) Serve as a trusted advisor to customers by helping them identify the right products and solutions for their projects. Build strong relationships through inbound and outbound customer interactions via phone, email, and in person. Prepare quotes, process orders, and ensure accurate order fulfillment. Collaborate with Outside Sales Representatives to support customer accounts and identify sales opportunities. Educate customers on products, promotions, and industry trends. Resolve customer concerns and coordinate solutions across branch departments. Maintain accurate customer records and process payments as needed. Assist with warehouse operations during periods of high demand or limited staffing. Inventory Management Perform regular cycle counts to maintain inventory accuracy. Conduct reviews of inventory turns, dead stock, and excess material. Identify inventory discrepancies and work with branch leadership to resolve them. Support annual physical inventory activities. Monitor inventory levels and proactively identify replenishment needs. Purchasing & Stock Replenishment Execute inventory purchasing and Suggested Purchase Orders (SPOs). Review inventory reports and purchasing recommendations to ensure product availability. Source materials through vendors and other Richards Building Supply locations when necessary. Monitor shared purchase orders and material transfers to ensure timely fulfillment. Partner with Purchasing and branch leadership to address inventory gaps and shortages. Receiving & Transfers Ensure all purchase orders are accurately and timely received in the system. Scan and maintain receiving documentation. Investigate receiving discrepancies, damaged materials, and vendor issues. Review open purchase orders and transfers to ensure timely closure. Coordinate branch transfers and communicate with warehouse personnel regarding shipment status. Accounts Payable & Reconciliation Review invoices, approvals, and supporting documentation through company systems. Verify vendor invoices against purchase orders and receiving records. Research and resolve invoice and purchasing discrepancies. Complete regular AP reconciliation activities. Maintain organized documentation and compliance with company procedures. Support month-end reporting and audit requests as needed. Requirements 2+ years of experience in customer service, inside sales, distribution, inventory control, purchasing, or a related field. Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced branch environment. Comfortable working within ERP, inventory management, and document management systems. Strong computer skills, including Microsoft Office. Effective communication skills and a customer-first mindset. Experience with purchasing, inventory management, receiving, or accounts payable is preferred. Building materials, distribution, or wholesale industry experience is a plus. Spanish-speaking skills are a plus but not required. Success In This Role Looks Like Delivering an outstanding customer experience that drives repeat business. Maintaining accurate inventory levels while minimizing shortages and excess stock. Ensuring timely purchasing, receiving, and invoice processing. Proactively identifying and resolving discrepancies. Supporting overall branch profitability, efficiency, and customer satisfaction. Ready to build your future with us? Apply today and become part of our growing family at Richards Building Supply! Req ID #ZR Loveland Richards Building Supply is a wholesale building material distributor serving 16 states with 67 locations! As a family owned, operated and focused company, Richards Building Supply has spent nearly 50 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more! Learn more about us here : Terms and Conditions / Privacy Policy: Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today. It’s more than a job, it is your Career! Submit your resume today to join our exciting and growing family. Richards Building Supply is a wholesale building material distributor serving 12 states with over 60 locations! As a family owned, operated and focused company, Richards Building Supply has spent the last 40 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more! Learn more about us here: Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today. It’s more than a job, it is your Career! Submit your resume today to join our exciting and growing family. #J-18808-Ljbffr Richards Building Supply Co.