Visitor Services Coordinator, Museum
The Midtown Group
Job Description
Job Description
Amazing opportunity to work with the Smithsonian Institution at a beautiful New York museum!
We are seeking a professional, organized, and customer-focused individual to support the Museum’s Interpretive Services and Visitor Programs team. This position is ideal for someone who enjoys working with children, families, school groups, teachers, and diverse visitors in a busy museum environment.
Previous experience in a museum, school, childcare center, visitor services, hospitality, educational setting, or cultural institution is highly valued.
Must be available to work full-time onsite, be a U.S. Citizen, and successfully pass a background check. The museum is open 7 days per week, and the work schedules will be 5 days in a row, with 2 days off and can include weekends and/or holidays.
Key Responsibilities
- Provide welcoming, professional customer service to visitors, teachers, families, school groups, tour leaders, and the general public by phone, email, and in person.
- Support the coordination and daily operation of tours, educational programs, group visits, and visitor activities.
- Prepare and distribute program information, schedules, instructions, and other materials.
- Assist Interpretive Services staff with group logistics, visitor needs, exhibits, and programs on the museum floor.
- Support daily staffing and communicate scheduling or operational issues to Managers and Supervisors.
- Provide accurate information and directions to visitors and appropriately refer questions to other Museum departments.
Strong candidates will have experience with:
- Museums, cultural institutions, schools, childcare, or visitor services
- Children, families, teachers, and school groups
- Educational programs, tours, field trips, or public programs
- Retail Customer Service
Schedule & Requirements
Full-time, onsite | 9:00 a.m.–5:30 p.m. | 40 hours/week
Days off may vary based on Museum programming and operational needs. Occasional overtime, weekend, or holiday work may be required.
Minimum Requirements:
- Full-time onsite availability
- U.S. Citizenship
- Successful background check
- Strong customer service, communication, and organizational skills
- Ability to work professionally with children, families, school groups, and the general public
- Ability to work effectively in a busy museum environment
Vacancy posted 1 day ago
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