Fulfillment Team Lead - Lead & Optimize Card Operations

Join the Leader in Trading Card Manufacturing At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry. Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart. Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started. Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact. Click here to review our Privacy Notice for applicants. Click here to review our applicant Privacy Notice for SMS Texting and Terms of Service. Fulfillment Team Lead Summary The Fulfillment Team Lead is a senior-level non-supervisory role responsible for providing daily guidance, mentorship, and operational support within the Fulfillment department. This position helps ensure products and materials are received, processed, and shipped accurately while supporting safety, quality, efficiency, and on-time delivery objectives. The Fulfillment Team Lead serves as a key resource for team members and supports management in driving operational excellence and continuous improvement. What You Will Do Provide daily leadership, coaching, and support to fulfillment team members Serve as a primary resource during onboarding and training activities Support shipping, receiving, and material movement activities to ensure accuracy and efficiency Monitor workflow and communicate operational concerns, delays, and opportunities for improvement Partner with supervisors to troubleshoot issues and support operational goals Assist with scheduling, reporting, attendance tracking, and department administration Promote compliance with safety standards, company policies, and quality requirements Support continuous improvement efforts that enhance efficiency and customer satisfaction Foster a positive and productive team environment Perform additional duties as assigned to support departmental success What You Will Bring Education & Experience: High school diploma or equivalent required Previous fulfillment, warehouse, or manufacturing experience preferred Prior experience as a lead or mentor within a production or warehouse environment preferred Experience working within ISO or quality-driven environments preferred Forklift certification or the ability to obtain forklift certification required Experience safely operating forklifts and other material handling equipment preferred Skills & Abilities: Strong communication, organizational, and leadership skills Proficiency with Microsoft Office and basic computer systems Ability to multitask and manage priorities in a fast-paced environment Strong attention to detail and problem-solving abilities Ability to work collaboratively in a team-oriented environment Basic mathematical and analytical skills How You Will Be Successful Building Relationships: Support and develop team members while collaborating with leadership and cross-functional partners Challenging the Expected: Identify opportunities to improve efficiency and operational performance Integrity and Respect: Demonstrate professionalism, accountability, and strong communication Dedicated to Quality and Safety: Ensure products and materials are handled accurately while maintaining compliance with safety and quality standards throughout the fulfillment process. #MillAll What to Expect MPG offers a leading-edge compensation package which includes the following: A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents 401(k) Plan with up to a 6% (dollar for dollar) Employer match Health Savings/Flexible Spending Account options Paid time off, including 10 company-paid holidays, plus 1 floating holiday Employee Assistance Program Comprehensive relocation package available for qualified candidates And, much more! Millennium Print Group is an Equal Opportunity Employer The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. #J-18808-Ljbffr Millennium Print Group, A Subsidiary of the Pokémon Company International