Customer Service Specialist
$55k - $60kAutonomy Staffing
About the job Customer Service Specialist
Job Title
- Daily order processing and accurate entry of orders/purchase orders in the ERP
- Manage a shared Outlook inbox : respond to product/order/payment inquiries and keep the inbox cleared/organized
- Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed
- Basic payment processing (credit card payments via payment link or by phone)
- Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)
- Support simple reporting/admin tasks (basic Excel reports, internal coordination)
- Personable team fit (small team, customer-first mindset)
- Strong attention to detail (order entry / purchase order data accuracy)
- Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through)
Required Qualifications
- Experience in customer service plus order processing / data entry
- Experience handling payments (credit card processing / payment links / invoices)
- Strong written communication (email-first role) and comfort multitasking
- Proficiency with Outlook/Teams and basic Excel/Word
Customer.specialist.roleMarcobe
- Experience with ERP software (Epicor a plus; not required)
- Manufacturing/distribution/customer support background
Customer.specialist.roleMarcobe
- Medical, dental, and vision
- 401(k) with company match
- 20 days PTO annually + holidays
- Ongoing training and development
Vacancy posted 3 days ago
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